Virgin Active

I've been using this gym for over a year now. It's well equipped with lots of fitness equipment, a pool and a sauna. They also have different fitness classes including boxing, HiiT work outs etc. Those can be interesting when you want to do a coordinated workout session that is managed by someone else.It's more expensive than most other gyms but it's worth it if you are sure that you'll make use of all the facilities regularly.

I was a bit reluctant to join this virgin gym as it didn't have great reviews like most virgin gyms do but I went ahead and joined anyway and I must say I am pleased that I did. Very clean gym, the changing rooms are spotless, the staff are so friendly and helpful. They even remember you after seeing you just couple of times. They make the effort to greet you regardless of how busy they are. I do go super early and off peak mainly though as it does get really busy in peak times. The steam room and sauna tend to get extremely busy that you can't even sit down but only at peak times. Overall very good gym and facilities. Lovely views too!

Average equipments with average classes (comparable to other, cheaper gyms with similar facilities) rates of the membership and the obligatory terms & conditions are to a large extent unjustifiable. In hindsight, the 12-month contract was not worth it even though I’ve been a regular gym-goer. If you freeze your membership, it automatically extends the total duration of the membership and you’re obligated to pay £64+ every month. And even during the freeze period, you’re charged. All in all, definitely not worth it. Just waiting to end the membership.

Been a member for a few years. Mainly use the pool.. absolutely fine with me. Staff have always been helpful. Enjoy aqua classes.

Overpriced with bad customer service. Previously enquired about using my free day passes with my membership but got completly ignored. Ive now had to cancel due to a drastic decline in my personal circumstances.Their central customer service department is probably the worst I have ever corresponded with. They don't care about your circumstances or your situation, or even the correct process to internally raise a formal complaint (prompted them twice now, had no offical acknowledgement) - they just care about taking your money and giving late & half-baked responses. You're not a person to them, just a pound-sign.

Truthfully, for someone like me who trains seriously and enjoys going to the gym, I didn’t enjoy this gym at all. It was very expensive for what it offered, with a poor selection of weight machines and a lack of variety. There were either very few machines available or just one of each type. The same was for benches and racks. Additionally, there was always a long wait for a machine, bench, or even just a space to exercise.

The best classes with Mrs. Lelia. In my opinion, the best instructor. Great communication with participants, very accurate and reliable approach to work. Great condition first of all, Mrs. Lelia even corrects someone's mistakes if they does not correctly doing - which is so important.If someone is looking for a very intense, professional training, I definitely recommend it.10/10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ for her.

Suddenly decided to cancel BODYPUMP, Zumba, Boxing and some other classes with less than 3 weeks notice. All the classes will be replaced for Pilates, it seems as this gym wants to specialise on pilates only, and do not care to offer a comprehensive variety of classes suitable for members with different needs.I am trying to cancel my membership and I am having problems, as I am getting no response to my emails. Their policy is a 30 day cancellation notice, doesn't make sense considering they failed to give us the same notice period on the cancellation of the classes.Not only that but there will be no classes at all until mid January and they still expect member to pay £79 a month?

Honest view: I’m a current member and have been since May 2022, I pay £65 a month. Im am qualified PT with 10 years experience and trained in many gyms.This club is below average and overpriced! Limited free weights, benches, and cables. Long waits for equipment and it has a very strange atmosphere - the latter comment is my personal opinion based on my experience over the last 6 months. I have trained in better gyms that charge half the price and offer a better training experience.

Probably the worst experience I've ever had joining a gym or any social club of any description. I paid £180 for 1 months gym subscription for myself and my girlfriend - this was predominantly so she could do the pilates classes.We did our induction where the sales lady checked our ID's etc. and we told her at the time that Emilie would be leaving at the end of the month back to Australia so we didn't want the membership to continue beyond the end of October. She said she would take care of it - putting a note on the account so it automatically cancelled. She even helped calculate the price to end of October including our pro-rata days in September.A couple of weeks in and Emilie couldn't book pilates classes on the app. The receptionist had taken it upon herself to block our accounts until we provided ID to show our ages because we were on age restricted accounts. I was not on an age restricted account and we had already provided our ID's. A week later we get it resolved and can start booking classes again....Then it gets to the end of October - I check my account and I've been billed for 20 days in November. We ring up countless times, send numerous emails and they refuse to refund it. I directly spoke to the lady who did the induction where she lied to my face saying she didn't say that and would have directed me to the app to cancel the subscription". I told her this is not what happened and she said she would speak to her manager about it. 5 days on and I give up