Oxford Bus Company - Travel Shop

Shannon at the Gloucester Green shop went the extra mile to sort out my keycard troubles. And another staff member opened the door for me after. Top notch customer service!

zero customer service to be expected.very young assistant at the shop scammed us - first pressured us into buying two tickets for the OX-LHR service at the shop instead of paying when boarding the bus then after the payment went through told us the bus had a 45 minute delay. at that point we could not cancel our payment or get reimbursed anymore.when we asked for reimbursement he responded with a highly unempathic corporate lingo. it is not our responsibility to catch your flight". mind you we were paid 50 pounds for those bus tickets.bus driver taunted me when I hastily grabbed the luggage he threw out of the bus trunk. that was after we arrived at LHR 75 minutes late."

Great company, extremely polite staff and drivers! My coaches were perfectly on time and the insides were comfortable, large enough and very neat! Dual USB charger sockets for phones, laptops, etc are also provided under the seats before yours.

X90 is one of the best options when traveling to London or Oxford. Their buses are clean and comfortable. Their staff is always friendly, and are conscious drivers. I always feel safe and rely on them for doing trips. Excellent company!

Very disappointed with the staff behaviour as they are rude and disrespectful and don’t put effort to understand what the customer is saying (even if from different country or from here) experienced both. Buses are not on time. 3A buses get cancelled as per wish. Emails answered very late and just annoying when its coming to payments of online and offline of sharing different buses like stagecoach to access -no well put information inside the bus of new changes. They can display ad but not about new rate change and this is annoying to all people who are old as well. Oxford was not like this few years ago. Feel so sorry for certain people who get in bus and new here.My mom wants to give compliment a worker named Kamini who was well informed at work and resolved a 3 month long issues of keycard. Thanks to her.

The X2 service must be the worst bus service that I have ever used. Every day the buses are late for 20-30 minutes, and today a bus did not show up at all. Even if I try to catch an earlier bus, I am always late for work because of this service.Oxford train station:27.09.2022 - 9:15 X2, 9:35 X2, 9:55 X2, 10:15 did not show up,

Friendly and polite, and usually know their beans re: tickets.Customer service is stubborn and unwilling to accept ideas (e.g. better WiFi on their London coaches - 100MB could easily be increased).That said: Stagecoach want a monopoly and Oxford Bus Company are all that stand in their way.Join the resistance! Support Oxford Bus Company!

Hi!I would like know if is there any possibility to claim a refund if I bought my tickets online?I bought and the buses were not stopping at my bus stop, so I could not use my tickets.Someone can help me with that? I tried to contact the customer service but I am still waiting for reply.