Cycles UK

After trying to fit new pedals on my indoor trainer bike, I messed up the thread on the right pedal side, and not having any way of fixing the issue myself, I took my kit over to Cycles UK.After explaining my situation to the person at the desk, Omar offered to try and resolve the issue. He got straight to work, was successful in getting the thread going again and even took the time out to fit my pedals, shared some advice going forward and let me know about the additional services on offer.The store members here could not have been more welcoming or helpful and I now know where to go should I need any work done - this was a relatively small job and it was completed to a high standard - I just wish I’d found out sooner!Thank you to the Greenwich Cycles UK team!Fran

Completely overpriced. I went in to get my brakes tightened and was quoted £12 over the phone and when I got there, the told me £40 on brake pads that were still find. After talking to another local bike shop, they told me Cycles UK were known for charging way more than is needed. Would not recommend this business.

Great service. Omar and Stephen were really helpful in getting the bike I was after sent to the shop and held it for a number of weeks for me while I had to wait for the cycle to work vouchers to be processed

Paid for silver service for my bike, the next day on my commute the pedal fell off. They insisted it was coincidence, but agreed to fix it for free. I felt badly treated and gas lighted. In addition, bike was returned dirty and I'm not convinced my bike was given a proper service. Never going back.

Really friendly people and good customer service. I got my bike yesterday and I got to test the bike out so there is worries if you want to buy your bike and test it out. I got my bike with cycle to work scheme and it was very straightforward no complications or anything.

Staff are very friendly and accomadating.Spoke to the mechanic over the phone and he is very knowledgeable in the field. There were some issues with my bike which I wasn't aware of and although they were quite pricey to fix I was thankful that they had been pointed out to me. Booking in a service was quick and easy and slots were available within the same week that I called.

Great bike shop, my partner and I have both been here for new kit as well as getting our bikes serviced. The staff are knowledgeable and friendly and have gone over and above when servicing our bikes.

I walked in from the rain with a puncture and asked to buy an inner tube and borrow some tyre levers to change my inner tube myself and was told 'we don't lend out tools' and that I could get them to change it for me for 20 quid. To any experienced cyclist, this is really not at all in the spirit of cycling. 20 quid is an extortionate price just to change an inner tube and they didn't allow me to change it myself, which i could have done in 10 minutes! Would not recommend as they were unwilling to help me out as I could not afford to spend 20 quid on changing an inner tube on the road

Great experience visiting Cycles UK Greenwich the mechanic was very insightful and helpful, they offered key advice and repaired a tightened chain and flattened tires promptly… very impressed with service. Highly recommend

The service I received in store was exceptional.I first ordered a bike on the Cycles UK website, which was to be delivered in the Greenwich store. I was attended by Stephen, who was extremely helpful in getting the additional bike parts fitted and ready for the day I wanted to collect it. After collecting the bike, I realised that it wasn’t quite what I had expected, and so I called up the store to see whether I could exchange it. Stephen answered and was very willing to help exchange the bike, find the best replacement option and ensure that all of the additional parts on the original bike get re-fitted on the new bike.Not only that - when I asked about taking advantage of the Black Friday discount in the exchange, he proactively called head office to find out whether this would be possible, before ringing me back to confirm.Stephen’s highly professional and attentive service is very much appreciated as a customer, and he deserves to be recognised.