James Laurence Estate Agents

Over the course of the three months I spent searching for a flat, I had two separate viewings with James Laurence. While I actually ended up buying via another agency, I had such an outstanding experience with James Laurence that I felt the need to leave a review. Both the representatives I met, Sam Harper and Jack Painter, were exceptionally polite and friendly, and went above and beyond to answer any questions I had and check back in after the viewings.Not only this but they even helped talk me through some of the problems I encountered with the flat I did buy from the other agency. They are the only estate agents I dealt with that seemed informed on the issues around buying a flat covered by the Building Safety Act and even put me in contact with a solicitor that could take on my purchase.While I didn't end up buying with them, I couldn't recommend them any more highly to anyone currently looking to buy.

I had a great experience with Charlotte who assisted my sister and I with securing our new apartment from viewing to signing contracts. She responded promptly to all our enquires. Highly impressed with Charlotte and James Laurence.

I cannot rate the team at James Laurence highly enough. From start to finish they have helped steer us through our sale, giving us excellent advice when needed in a balanced and informed way. Henry, in particular, has been absolutely brilliant, always responding to calls and emails in a timely fashion. I thoroughly recommend.

No issues until it came time to reclaim my deposit. Laughably trying to withhold 1/4 of the deposit for dust on the skirting boards. Nothing short of theft. Been renting in the UK for ten years first time this has been attempted. Would avoid at all costs.UPDATE: As i can't reply to the below message - the independent" review notes dust on the skirting board

Refreshingly professional service from a local estate agent with great knowledge and insight into the Birmingham property market.Sophie worked hard over a year to find me my dream property, and she always went the extra mile chasing clients, landlords, and solicitors, and me if necessary to make things happen.I wouldn’t hesitate to use this agent time and again for all my property needs.

We sold our property with James Laurence. Sophie and Sam were professional, very responsive and helpful. Their local knowledge and experience selling in the vicinity was hugely beneficial. After some initial issues and a reshuffle, Sophie and Sam quickly found us a buyer, progressed the sale smoothly and got us over the line. We’re relocating, but if we were selling in Birmingham again we’d probably use James Laurence once more.

I approached James Laurence to let and manage my property after they successfully sold one of my property. Then I had a great experience and commutation. However, I can't see the same level of service now. Overall I had good communication with the staff. The problem that accrued is that during the management period of the property they never found time to do a single inspections. I don't know if only transferring the rent to my account is classified as a management by them?I personally think this is quite a big breach of the contract as overseeing the property is essential for both tenant and landlord. A damaged property can cost a lot to be repaired.However, after I decided to use a different agency I was offered discount £125 payable for switching over. I was told by the staff , I should not pay anything after giving three months notice of ending the management.Unfortunately, they do not value their loyal customers and I will never recommend them again.

They deducted £150 from my deposit for minor issues, such as cleaning the skirting boards and removing dust from the kitchen platform, which I find unjust. Furthermore, even if you meticulously clean the entire home ten times before leaving the premises, they will still create an inaccurate cleaning report claiming everything is dirty. In reality, a professional cleaner cleaned my home, and I have photographic evidence to prove its cleanliness, but they refuse to acknowledge it. Petrina Williams, one of their property managers, engages in bullying tactics and ensures that you are mistreated and deceived.

We use the lettings team at James Laurence. From the very start they were more professional and helpful than other lettings agents. Charlotte Blount our main point of contact has been great; is efficient, prompt and clearly very knowledgeable. Never thought we'd actually recommend a letting agent but can't fault the service we've had from Charlotte and the rest of the James Laurence team.