Chartwell Green Surgery

A god awful decision made by those who do not care for a patients life.0 reason at all to decline the request to have my medication placed on the NHS.Everything needed to learn the safety and the efficacy of an unnecessarily demonised old medication, that is more effective for depression and anxiety than any of the sugar pills prescribed to me throughout my life from those who have no deeper understanding of mental health disorders.I've been seeing a private psychiatrist for months but due to finances it's been tough.We have found a medication that gave the best improvement in my mental health yet, after the GPs had 0 idea what they've been doing with the carrousel of SSRI's since I was 15.The medication is extremely hard for me to afford.It's better now I'm full time, but it had taken me to borrowing money from friends for months just to live a HAPPIER life.My consultant psychiatrist had written a request letter to CHARTWELL GREEN to get them to prescribe my meds on the NHS. The medication is necessary for me to continue living.They declined putting it on the NHS, even when assured by somebody much more intelligent than them in mental health medication and provided them with up to date learning on the drug, also provided them with the information I myself am knowledgeable on the medication, it's risks, consumption protocol and safety etc.They are old doctors running on outdated knowledge.It was expressed that my suicidal thoughts had improved massively.That I was facing minimal life impacting side effects.They had the choice to really improve a patients life, but themselves aren't willing to take the time to learn more about the medication and use the available up to date research on its safety and take into consideration my financial troubles and my positive experience with a life saving medication.Here you have a case of Doctor's unwilling to change and learn on their end, and leaving a patient to struggle in life when there is a simple option that alleviates suffering.Truly terrible.Truly, truly terrible.

Chartwell Green Surgery is the best, I really feel I am being personally looked after, especially by Practice Nurse Sarah who is so welcoming and professional. I have had the privilege of attending this surgery for over 20 years' and have never had cause to complain. Many thanks to all at Chartwell, 5 stars well earned.

My elderly parents are patients at this surgery. My mum has dementia. They are finding it impossible to get an appointment to see a doctor. They went in on Monday to get an appointment, they were asked if its an emergency. They said no as its not. They were told to come back today (Thursday) as that's when appointments are given out. They went back this morning to be told there are no appointments. They seem to be always phobed off at reception. They are at a loss on how to get a doctors appointment

I honestly can’t fault this practice. The service is fantastic, and the staff are always so wonderful and helpful.

I called the surgery today because my young child is poorly only to discover they are shut for staff training. Furthermore, the alternative number they provided on their automated message was incorrect. I called the number only to be told their number shouldn't have been given out and they don't open until 4:30pm. They also said there are no clinicians available in this area today which left me speechless. It is not acceptable to close a GP surgery for training. Neither is it acceptable to close on 19/09/22. Hospitals cannot shut and therefore GP surgeries should not be allowed to shut. It is a burden on the hospitals who are already overrun. The surgery has refused to see my child on several occasions, even when he developed a rash and I was scared it was serious (luckily it wasn't). They simply said they had no appointments and to go to A&E. He was only 1 at the time. Whilst it is easy to get through to them, they won't to see my son face to face when I'm concerned about his health. This leaves us having to go to A&E or the Royal South Hants who wonder why we're there because our GP should have seen us.

Fantastic surgery. So grateful I was able to transfer my family here. Outstanding doctors and nurses who actually listen. Really responsive admin/care coordinator team who handle calls brilliantly and are polite and professional as well as trying their best to get you an appointment. Always get through on the phone quickly. You can tell there is good and well organised communication paths and processes within the surgery. Really can’t fault them!

Chartwell Surgery always answer any questions in a caring, empathetic manner, I can’t praise the Reception staff enough, other GP practices should consider following their lead, a shining example of how the NHS can deliver.

How can you advertise for new patients but cannot give me a phone consultation as non are available? I explained I was happy to wait but i was still told that none were available, and to phone back in a week. I searched the website to send an email direct to the practice but I was unable to find one.

I would like to say how happy I am with the surgery, after my first call, I got a same day appointment and a hospital appointment within 2 weeks, the receptionist and the GP I saw were so helpful and I feel so relieved. In a time of negativity I wanted to to give some positive feedback and praise that is so well deserved.