Brookwood Pet Care Services

Avoid Kate/Kathryn Lopez of Brookwood Pet Care at all costs! We hired her as a house sitter to look after our animals and home while we were in holiday. We have four cats and an old, non-dog-friendly dog. Our instructions were that two of the cats were not to be let out, and other dogs should be kept away from our dog. But she decided keeping cats indoors was “cruel,” so “they were outdoor when I’ve [Kate’s] been here.”She once was out for four hours, during which time we saw one of the cats on our drive, which means he was locked out of his home the entire time when he wasn’t even supposed to be outside at all.Kate brought two strange dogs into our home to illegally daycare, leaving one alone in our home while she took the other one back to his house. She laughs with the owner who collected their dog from ours about how our cats, including the two who weren’t supposed to be let out, had to hide from a strange dog in their own garden. She also must have fed the dogs together, as she said our dog stole food out of the other dog’s bowl, a potentially volatile situation considering we had warned her our dog can be aggressive with other dogs.She brought a strange man into our home.She repeatedly let our dog out of her car without a lead next to our busy road.All of this was done without notice or permission, and we only found out because it was recorded on our external cctv and doorbell cameras, including audio. (She was shown the cameras before we left.) When we called to find out what was going on, she initially lied to us and denied everything. After we pointed out that it was all captured on CCTV, she hung up on us, turned her phone off, and blocked us on social media. We watched her start packing her things immediately, effectively abandoning our animals for the last four days of our holiday without plans for their care in place. We were left having to call friends and neighbours to step in and help.After having our trust betrayed we were terrified of what this woman could’ve been doing to our animals and home, and she ruined the rest of our holiday. Upon returning we felt as if we’d been burgled, as we had the same feeling of having had someone in our home we didn’t trust, and who definitely did not prioritise our animals’ or our home’s best interests.

Kate recently looked after our cocker spaniel for 2 weeks while we were on holiday. This is the second time Kate has pet sat and once again we only have great things to say about her and the service she provides. We had regular updates, a happy dog, a clean house and Kate even got our dog to walk with other dogs, something we struggle to do! Would definitely recommend Kate.

I have used Brookwood Pet Services for a number of years. During this time Kate has always been reliable and trustworthy. I have two dogs and they are both always excited to see her. One of them is less mobile these days, due to his age, but I know they are in good hands and I can trust Kate.

Kate was on time to take Olive out it was their first meeting so lovely to get a photo and feedback that she had been a good girl! They walked at a known spot for Olive which was reassuring this first time too.