Reays Coaches Ltd

Had a brilliant day trip with the lovely David from the moor he was so friendly with everyone and can crack a good joke excellent driving skills Thankyou for a fantastic day highly recommended

Looked after our whole team on Saturday, the driver got rated 20 out of 5 she was that brilliant.Thanks team reays from the Whitehaven crew. We will use you again !!

Was a customer of this company for over 7 years using their school bus service for my son who attends Keswick School. Despite recent price increases I had supported the company understanding they had a business to run. They charge for a full year despite Year 13’s finishing early on study leave in May. Today I was contacted by a mouthy upstart threatening debt collection over £2.75. This despite me having numerous emails from someone, who had the good sense to leave this company, detailing what my payments were. It appears the issue was down to them changing their accounts and making a mistake, yet I am threatened with debt collection. A quick check will show you their reputation is going downhill rapidly. Avoid this company at all costs and expect no loyalty in return

Great coach tour !Recently went to the British Grand Prix at Silverstone with Reays. Driver Matthew was very professional and friendly, and kept us informed. Hotel was great and I had a very enjoyable weekend. Free and secure parking at Wigton depot suited my plans.

Had a lovely day out with Reays travel yesterday to Beamish. The Driver was great smooth journey and very helpful person

Our Daughter has just been school trip to London with Reays and Their driver Steve, was a legend! The kids thought he was great. Made the long journeys pleasant and fun.

So, after settling outstanding debt they kicked my child off a bus 30+ miles from home. Yes AFTER settling the FULL amount for a service seldom used (yes my bad it was late but ultimately I did settle the outstanding amount after agreeing to do so the following day, so internal communication with their drivers is awesome too!). To be fair they then decided to wait for her after I called them and kicked off, did I mention they accidentally left the phone off the hook after the above call? allowing me to hear their back office mock and laugh at my stranded child and my upset?! If I could I'd publish the recording here for your amusement! That's perhaps one for the press! Sickening :-( Needless to say she didn't take them up on the waiting return journey. Oh and then they refused to discount my final payment regardless of the above... Absolutely shocking! AVOID! TO clarify the below robotic response. Cancelled in may? Ah that explains why I've just paid for June too. Beware people... These guys are not very nice people.

Fantastic customer service. My daughter mislaid her passport and purse when coming back from a school trip on one of the company’s coaches. Spoke to Abbey in the office who immediately arranged to search the coach. The passport and purse were located thanks to her willingness to help. Couldn’t have wanted a more helpful attitude. It’s not very often that companies demonstrate such a personal approach to their customers.

I've recently returned from another fab holiday in Northern Ireland. We had Alan as our driver whose knowledge professionalism and care is second to none. Our hotel The Stormont and all our excursions were brilliant. I can't wait for my next holiday with Reays.

My daughter booked Reay’s for a festival trip to Leeds. After her phone crashed she lost all her tickets etc. The driver Geoff was fantastic, he took time to reassure her and her friends, he gave me a contact number so I could keep in touch and he waited with them until I could sort a replacement and drive over to meet them. Geoff went over and above to make sure the girls weekend wasn’t ruined, he is an absolute credit to the company. I will definitely use again and recommend to my friends.