P I P Lift Service Ltd

PIP look after three lifts in our residential development.Since they took over the maintenance contract for our Stannah lifts the number of call outs to repair lift faults has drastically reduced compared to when the manufacturer had the contract which speaks for itself.They were also able to quote substantially cheaper on a major repair job to one of our lifts than the original manufacturer.However- they aren't always great at leaving site the way they found it. For example we have had lift shaft lights left on for many weeks after a repair by their engineers and despite chasing them to turn them off they've not managed to do it yet. Simple cosmetic repairs also seem to be very difficult to organise.

Brian from PIP Lift Services is an amazingly kind man.Contacted him in regards to our lift access system needing reprogramming. I wasn’t aware that it’s not actually lift techs who do such work but nonetheless, Brian looked at our issue and recommended me someone all out of goodwill.Highly recommend using this company due to Brian going above and beyond!

Extremely rude and aggressive technicians

Nice

Thank you for the comments. I am the service Manager for PIP lifts and will always review customer satisfaction. It is extreamy important. If you do have a good experience we appriciate your comments, equally if you find you have a bad experience we want to hear about this also.

PIP Lifts failed to show up yet again for an appointment. Dreadful service.

The lift door broke in our flats over a month ago and was reported by numerous tenants. An engineer was sent out on multiple occasions failing to resolve the issue but left no note on the lifts to advise it was out of order.This was only done after i called to complain after wasting my time multiple mornings loading the lift thinking it was fixed only to find the door wouldnt close properly and even so the note was only left on the floor on the ground floor in front of the lift- not on every level; so you cant even tel if youre upstairs whether anythings been fixed until you try to call the liftIts been weeks, i chased to ask the status of repairs and was told a part has been ordered but they could not be sure when it would arrive. They estimated two weeks but then proceeded to say they werent sure.Theres consequently no dosabled access to the higher floors, anyone with a mobility aid would have difficulty, and im often lugging a big massage table up and down which - isnt great for my back.Need to improve communication - and look into getting a part provider that actually gives estimates on delivery times as most companies do. Poor service

Great to work with!

Told they would not be interested in even looking at our lift and it would be best to go back to the manufacturers..didn't even ask the makers name ! so they had absolutely no knowledge of whats on site and have lost out to another company who will service all our liftswaste of a phone call..