Hays Travel Stoke Talke

Awful customer service, received an email 1 week before our holiday to advise there is building work going on at the hotel we are due to stay at, we went to hays to be told they will not do anything as they are just the agent and its out of their hands!! As we were leaving 2 of the staff started laughing, disgusting customer service, i would give no stars if it was an option. Will not be back

As we, as a nation face uncertain financial times, my wife & I decided to throw caution to the wind - book a second holiday for us in 2022. One never knows what tomorrow may bring.We sat with a lovely lady, chose a holiday for October - very exciting!We asked her to give us a few hours to mull over our decision.Our advisor agreed to call us at 2pm that same day, no call, no follow up, noemail...Guess what... no sale.We booked with a competitor the next day.You only get one chance to make a first impression.Shocking customer journey.

If I wasn't more educated from the travel agent , I would of cancel my holiday I be stressed out.One week before holidays I went to check in and after checking my partner passport travel agent said she can't check him in as his passport will be not valid with new 10 years rule. I was sure those 10 years passport rule apply just to EU countries. We were going to Turkey so validity of it was absolutely fine.I told travel agent to research, after doing it so she checked my partner in.You would of think they should know all of the rules , but it wasn't in this case. I came out stressed out .Next time will be booking on my own not the travel agency.

If I could rate 0, I would.Had me waiting for over an hour to finally come up and explain that I won't be seen today. There were two agents on, one whom had the same clients in there for over an hour (just browsing and deciding on their hotel) and the other agent was completing a booking. Fair enough, that's how it goes, I get that.But .... If you're with a customer and you know you're not going to be finished within the next 15 - 20 minutes, surely you could pre-warn the customers that are waiting and explain the possibility of not being seen, then that is up to the customer whether they wait or not. Not just, Oh we close in 20 minutes

Went to change £600, checked rates online and looked favourable. Went to the store, no signage to give rates, no receipt with exchange rate given, no mention of different rate from staff - cost the equivalent of £50 difference between rate online and rate in store - would only recommend if you're happy to give £50 away.

Great staff very helpful but there are other places that are cheaper for the same holidays

Very good staff that know their stuff

Ad fish, chips & peas,peas were terrible & 2 fritters, not cooked hard staff were busy gossiping won't go again or recommend it

You get first class service with Lisa.nothing is to much trouble 5 star for this lady

Very short staffed, queue out the door, no one on travel money counter, just needed to change some money, waited over 25mins, no one came to me, so walked out, will go to tui instead