NatWest Newcastle upon Tyne Northumberland Street

Jacob, Senior Personal Banker, is an absolute superstar. I've never felt so valued by a bank. He even ran after me when I left my debit card. Highly recommended.

Clean and friendly environment, however the wait times can be long. For general baking like cash in, you can serve yourself which is useful as this means you do not have to wait. But for any complex problems you could be waiting 10-15 minutes.

Natwest have been running down their business service in this area for years now. From a dedicated small business centre with a personal account manager, lots of benefits and assistance to a phone number for a help-line with no one on the other end.This branch is particularly ill equipped to deal with Business Accounts, having gone from containing a smaller, business centre on the first floor to zero, no cancel that, to negative assistance. The staff at this branch will actively dissuade you from business enquiries.Today, a simple balance transfer between business was enough to confound the member of staff that I spoke to.For example - She wouldn't tell me how much I was allowed to transfer to the recipient account for services I wanted to pay for, saying that the exact amount you can transfer changes every day to deter con men.So

Good service was seen to discussed what we needed to didn't have to wait to long they have always been ok but it's changed becuse most of the service has moved online

A friend tried to use machine to put cheque in bank, total failure, asked the two women staff for help that were stood right next to machine..disgrace, no help not even try, would only point to the stairs and said go up there. Awful service.

Generally,I find the staff very friendly. I've been banking with Natwest since 2009 and I've had few problems in all that time. There is, however, one incident that really peed me off.I went to use the ATM but it was out of order. I moved along to the second machine but still couldn't get any cash.A woman approached and I asked if she were a member of staff. She was a security guard for the bank, it transpired. I explained the difficulty I'd had, thinking she may be able to help. Oh deary me, no.She asked what card I was using (any card from any bank can be used in ATMs), and insisted she'd, Never seen that kind of card you're using before"

Nice modern branch with a comfortable waiting area and really friendly staff.

Canceling Nigel Farrage bank account is wrong. Shamful bank.

I only use the self service machines in the branch. Even then, this branch is awful. It's barely open (the Saturday hours are an actual joke). And generally a hateful experience

We attended the branch yesterday at around midday. The staff member at the front was abrupt, but we were soon passed onto another staff member who didn't seem to want to be there, was curt and abrupt when we discussed our situation, and couldnt have been less helpful if she tried. We left, but came back an hour later to try and see if someone else could help. The people at the front of house need to be aware that they are the face of the bank when the customer enters. I understand from other people I have spoken to that this is not uncommon at this branch. Not somewhere I would trust to use again.