Mr Teak

Ordered bench / table & 2 chairs ( short of stock ) paid but I asked them to hold until I could physically check area large enough . Sadly I had to amend down to bench & table , instant amendment no hassle whatsoever . Items arrived following day - as there Christmas gift as yet do not know quality but service 100%

Purchased large table and chairs. Hardly any of the dowel holes were drilled correctly and there are some splits in the wood. Emails to the business about the problems have not been responded to. As another reviewer also notes the cushions are not suitable for leaving outside. We have to keep ours inside and put on chairs only when using or you end up with a wet backside if it rains as they hold water rather than draining through.Apart from that the furniture looks good and is very solid. Communication about delivery and delivery itself was good also.

Good quality wood but poor craftsmanship, and followed up with non-existing customer service.The slats of my bench was broken. I emailed within a week of receiving it but did not get a response. I have tried their email, portal and even tried phoning them.I grew tired of waiting and as the bench was unsafe to sit on I bought my own mallet in attempt to fix the bench but was beyond repair.They've told me that they are out of stock and won't be able to replace it till December. A summer bench which can't be used.

The craftmanship and the quality of the Chartwell Teak table and chairs is excellent, delivery was very prompt and the communication with this company is fab!

Extremely pleased with the Lutyens style bench. It was simple to put together and of very good quality.I have now ordered two more of the four seater size having seen the quality if the three seater.Thanks.

Our first purchase was the 4 seat Lutyens bench.We were so impressed with their service following the damaged delivery that, we subsequently bought the 3 seat; 2 chairs and table set.The service with that was again excellent.Missing screws being posted out immediately.

Purchased a Sissinghurst Lutyens 3 seater bench just over 18 months ago. Arrived and assembled as per instructions. Care instructions followed to the letter.Bench has come apart and dowls not fit for purpose.Contacted Mr Teak and received reply basically not interested!Would not recommend.

Bought a 2 seater Lutyens bench and waterproof cover in view of Mr Teak's recommendation on how to protect your teak furniture. Very happy with Lutyens bench but after 2 years the cover leaks at both seams and is soaking the seat and cushion.I emailed twice about this but no reply. While I fully accept that they only guarantee their goods for 12 months I really do expect a supposed waterproof at almost £50 to last a bit longer for than 2 years - particularly since we've had so little rain in that period. I telephoned and was told there was nothing they could do as they didn't make them and indeed was threatened with being reported to google when I said I would make sure buyers new about the covers before buying.

I ordered a the Sissinghurst 3 seater Lutyens bench for my Dad’s 80th birthday. Really pleased with the bench and the fantastic service from Mr.Teak to make sure it arrived for his special day.

We ordered 3 two seater Lutyens benches and they arrived in a few days. They are so well made! Very sturdy and lovely wood. We were so impressed we ordered the matching coffee table. Once again delivered very promptly and of the same excellent quality. The company were a pleasure to deal with. They made the whole procedure so easy and professional, it makes a change for a company to be so helpful.