Lock Stock and Barrel Furniture Limited

Disgusting customer treatment. If you are thinking of giving your money to these sharks, please read the following review carefully.About seven months ago, in July, we purchased a suite of furniture for a new bedroom. We had been customers of Lock Stock and Barrel for almost five years. And, until this morning, pleased with their service.This all changed with a threatening voice mail that my wife received this morning, on a Sunday. A message that threatened, in no uncertain terms, to send a gang of thugs into our home and take back the furniture" for an administration error that was *their* fault. In the midst of the third National Lockdown for COVID-19 no less.We had purchased the suite of furniture using their finance agreement. We went through the process

Was quite nervous about ordering furniture online but so glad I decided to buy from this company. Extremely pleased with all aspects of the experience. Very knowledgeable and helpful staff, spent great deal of effort keeping me well informed at all stages of the process, particularly during the recent severe weather disruptions. Driver was a credit to the company, all delivered safe & sound, was very courteous and amenable. Absolutely love the furniture and will definitely be back for more! A pleasure to do business with.

Buy with caution.Sadly, one year in, we are still sleeping on a loose and squeaky bed that we paid £1,200 for. We are now very likely to have to pay for a tradesman to help solve the problem at more expense.After raising the issue with the company, which was a poorly constructed pillar that the bolt thread could not catch on (the hole is too big), I was told to deconstruct the entire bed to make sure.This is unacceptable service for a £1,200 bed. The bolt simply doesn't catch - it did not require the whole thing, which is delivered in 11 boxes, to be reassembled. I felt this was a delay tactic and just avoiding doing the right thing, which was to send a replacement post and take back the old one.This is a real shame because the bed is stunning, but the service was, frankly, non-existent when it needed to be there.If you see something you like and it's not right, that's how it will stay.

TV Unit is very high quality solid wood for the price, and looks better than the pictures online. We ordered online and Suzanne helped delay the delivery until after our room was decorated, and also organised for a hole to be made in the back which was done to a very high standard.

A pleasure to do business with..great communication and prompt delivery of my four poster bed of which is to my approval..and thanks to Suzanne for all her help..a very happy customer.!! Would definitely use this company again

A pleasure to deal with, told when the delivery date was, arrived on time, a nice delivery driver unpacked a coffee table and television stand, waited for us to examine them.A pleasant experience throughout.

After handing over 260 for a deposit for a credit rating to purchase a bed on finance I still haven't received my money back from here lady was very rude and blunt over the phone. It should be an instant refund if paid my card not 3 days very disappointed

Definitely my fav Uk Pub. Amazing views of the river and quality food/drinks.

Could have been 5 stars, the furniture was well made and looks nice, but if buying bespoke be very very careful what you don't specify: I now have a chest of drawers which uses 80% of the potential storage space because I didn't specify internal drawer sizes (they stop 7cm short of the back - what a waste of space!). I was arguing that it is strange for furniture designed for storage, not to optimise the storage capacity where it has no impact on aesthetics or functionality.Communication was also particularly poor: late replies to e-mails, the excuse for not replying within 5 days was we're very busy and this wasn't a priority" (unbelievable). I even asked the lady I spoke with to stop interrupting me and she laughed at me."

Product delivery and aftercare are terrible. Happy to take your money and then ignore you.Their delivery company “with 16 years experience” are hopeless and it would seem they never learned any customer service in all that time.If you can shop somewhere else, please consider doing so!