Bury Sexual Health Services

What a terrible service!After having to access the service a few weeks ago I've experienced nothing but trouble. Including lost test results and a receptionist who was extremely rude who actually put the phone down on me and was very sarcastic.I have been trying to get through to the clinic for 3 days now and had no success. I understand they may be busy but to sit on hold for over an hour at a time only to then be cut off is absolutely ridiculous.There seems to be no understanding or sensitivity from this service and I am utterly disappointed.

we are very sorrywe are experiencing a high number of callsas a result our call queues are currently at capabilityand we are not able to present your call as answeredplease call back at another timethank you-i work for government phone lines, and how terrible of phone lines can you have to not accept calls in the queues? shocking services-after getting the above answering machine 32 times, i joined as caller 10 in the queue.if i'm caller 10, is the phone queue capacity 10 people? if so that's even more shocking.highly disappointed in any NHS services we are able to get

Can never even get through on the phone constantly just get a recorded note saying due to staff absences no one is picking up the phone calls! Its been 2 weeks still nothing!

I have been trying to contact the clinic for 3 days now for some results I still haven't received (from weeks ago) and it is impossible to get through. Everytime I call, I am 10th in the queue and the phone cuts off when I get to number 1. After well over an hour of waiting.No other way to contact them. Absolutely appalling service, I'd give 0 stars if I could.

I got my implant put in on Monday 24th October, I had Steph put it in for me and she was absolutely lovely! Very calm and reassuring. I look forward to coming here again, the staff are lovely so was the receptionist I spoken too when I first made my appointment… If you are thinking of getting the implant I highly recommend! :)

I am very upset and frustrated regarding the the phone lines. I waited 40 minutes for the phone to then be cut off on me! Would give 0 stars. Been trying to get an implant removed as it is now over 4 years and still in my arm! Very unsatisfied with this service.

Really poor. No walk in service. Don’t answer the phone, you can’t even leave a message or join the queue on the phone. You can only book appointments for a coil on a Tuesday? So bizarre like an ancient service. Trafford and salford much better.**update three months later (Dec 22) I’m still trying to get through I’m caller number ten in the queue which is small progress as I can now queue to speak to someone. Still one star I dread to think of young people needing help in this area. Didn’t get through to talk to anyone this time.*** update 4 months later (Mid Jan 23) cannot get through on the phone even in the queue. Still don’t have coil. Online will not let me book as no appointments available for four weeks. I called GP surgery Radcliffe Medical Practice who had no suggestions as they don’t have anyone trained to install a coil. I’m speculating this is privatisation of the NHS and they don’t give appointments so you can’t see how long the waiting list is.What do you do … we’re Great Britain and you can’t get an appointment for contraception… this blows my mind.** 0912hrs 11/01/23 - no answer phone shut down immediately as “closed for training, call back after 4pm” AGAIN11/01 sent email requesting help to their customer services, 19/01 still no response.*19/01 another day the centre is “closed for staff training, call back after 4pm”

I only giving 1 star as once you get a appointment the doctors and nurses are nice.But to get an appointment you will be on the phone for over an hour and they cut you off, or they tell you to call on a different day, i cant see the point of having bookings over the site if its always 0 appointment places left. Its a very poor service unfortunately :(