The Panel Company - Durham

This is the first time I’ve shopped here, and I have to say it was a pleasure. I ordered on line,the white cladding with the silver stripe. It arrived promptly but when my bathroom fitter started work he told me I hadn’t ordered enough. Totally my fault the boards were only 200mm not 250mm so there wasn’t enough. I ordered more, I had that middle of the night moment, when I realised that if the extra boards were from a different batch it would not be good. I had already emailed them earlier with a query, Darren, dealt promptly with that, so I emailed him again regarding receiving the same batch. He confirmed they had the same batch number but couldn’t deliver until a few days later as fully booked. I then realised I had a store quitr nearby so rang to see if they had them in stock spoke to Lewis who once again was very friendly and helpful. So arranged to pick up instead of delivery I got an immediate refund of the delivery cost. I had issues which were my fault but still dealt with efficiently. I would totally buy from them again and recommend this store. The cladding itself looks ace and I am over the moon with it. On a lighter note, I am an OAP, and famous for saying “oh I do love you” when someone does something nice. Poor Lewis got this, must have frightened the life out of him. Well done both of you a credit to the company. X

Lack of stock made me request a refund the staff on the saturday were cheer full and nearly got my business however due to selling me boards that were not high enough and not enough for the room they lost out on a £1000+ sale

Excellent service from start to finish. Very helpful in Durham showroom, delivered promptly and delivery driver very helpful. Wall looks fantastic!!

Darren is extremely friendly and helpful. He always goes the extra mile to make sure I have everything I need. He has unmatchable customer service skills and takes pride in his job role

cant recommend this place enough. Very helpful, friendly and definitely knows the products. Good choice and if it's not in stock they order and it arrives the next dayA big thumbs up from us

The Customer Service really could not have been better.An exceptional product too.We bought the bathroom panels and are over the moon with them considering how easy they were to install.Definitely worth the 5 stars!

Professional staff,great tips to fix panelsLarge selection at good prices

Fab service, fab delivery driver Simon, very friendly and was happy to help. Excellent quality at a good price too. Returning customers and sure we'll be back in future too!

Me and my son called in on sat 3rd of july. Who ever the member of staff was could not be bothered in the least. I had to more or less drag any information out of him re sizes and prices. Eventually after I got sick and just wanted a brochure with prices on etc I was roughly handed a business card and told look at the website.Needless to say I wont be