Ice Energy Heat Pumps Ltd

What a company, you will really struggle to get through to these guys, when you do thay are fine but expect to make many phone calls before you speak to anybody!!

I have a ground source heat pump which was supplied by Ice Energy. Plumbers are not great with this technology so I requested a servicing package from Ice. They booked us in 6-8 weeks in advance which is fine but then a few days before the allocated day they called to say they couldn't make the date. We had to wait another 4-6 weeks! Really painful if you have booked time off work to be there.When the servicing chap turned up he told us that we would need a powerflush of the whole system. That was fine - so I booked the work in for another 6 weeks time! Guess what - again a day before they cancelled us (some lame excuse about the powerflush equipment being broken) and it'll be another 4 weeks before we can come out and do the works.God help me if it was an emergency. I still do not have a date booked in as the lady did not call me back and now I am chasing with a heavy heart.Their customer service and logistic organisation is almost on a par with BT and British Gas - which of course is shameful.

None existent aftersales, and this is on a new system that they commissioned. So buyer beware !!!!!!!!!!!!!!!!!!!!!!!!!!

They went bust over 3 years ago, don't know why they still come up as an eco pump supplier and why is Google asking me to review them?

The worst service I’ve ever experienced, I’m happy Economic justice was served! Good riddance

Nobody answers phone in technical support. very poor after sales service. not enough service personnel covering country. They have a real staff problem.

Paid a £250 deposit prior to Christmas to come out and quote for a heat pump, but I've emailed the company 4-5 times, emailed both customer services and a direct email for staff personnel, plus tried every number I have but no answer, not sure if they've gone bust, but definitely wouldn't go anywhere near them