Transpennine Express Train Depot

The Trans Pennine Express (TPE) is very poorly run train company. My wife and i had first class tickets to go from Manchester to Glasgow on October 14, 2022. The train was canceled on our trip to the station. Fortunately, I was able to book tickets on another train to complete our journey almost on time. However, the process to get a refund for this canceled train has been excruciating. When contacted, TPE said that -- despite us purchasing the tickets on their website -- they had no responsibility for the refund. They referred us to Trainline -- another company. After several weeks of communicating with Trainline, we realized that RailEurope had sold us the tickets. I did not know that because i never got direct communication from RailEurope. RailEurope declined our refund request because this was now beyond 28 days. They did say that this 28 day limit was imposed by TPE and TPE could waive this limit. However, TPE denied this. I still have no refund and am taking this up with the UK Rail Ombudsman. It has been a very painful experience. I recommend that travelers do anything they can to avoid TPE -- fly, get a bus, ride a bike or even walk.

Why do you cancel so many trains, even when there are no strikes? Awful service. Sort yourselves out!