Rachael's Home Dog Boarding

I highly recommend Rachael, she is a pleasure to deal with and very easy to talk to. I love the way she provides constant updates on Molly and the fab videos.Molly has come on so much through the help of Rachael. Just great

Couldn't have picked a better person to look after our dog Norman. Such a friendly well knowledgeable person she explains everything that she does so you know you've got piece of mind. I would definitely highly recommend

You want to leave your dog knowing that it's in the safest of hands, will love the environment and be looked after so that it doesn't want to leave when you pick it up... that's how me and my dog feel with Rachael & Christian. I leave my dog knowing he will spend the day playing, learning and socialising he loves going to Doggie Day Care and even more so Doggie Boarding when he gets to do sleepovers with his friends". Rachael is also on hand for advice

It gives me no pleasure to write this review as we've used this service quite a few times before but have recently been let down very badly. Coming out of lockdown we had 4 bookings to cover weddings, big birthdays and a holiday. Not long before the first booking we discovered by chance that our dog would be left for 2 hours in a cage in the van in a car park several days a week whilst the business owner was running training classes nearby. We were really concerned about this as it doesn't seem right. We wouldn't ever leave our dog in a cage in a vehicle. When we politely queried this, and asked if our dog could at least be outside, the business owner was very defensive and unilaterally cancelled all of our bookings. We feel we had legitimate concerns about our dog's welfare but the business owner's response was basically well, that's the way it is. This unilateral cancellation has caused, and is continuing to cause, us so much stress and worry trying to find an alternative. At such short notice we had to take our dog with us on a 10-hour car journey (which she hates) to a wedding and leave her at an unknown day boarders there. We literally missed half the wedding running her to and fro. Only this week has our much-postponed holiday been saved through the good fortune of a family member being able to take our dog. Even then we've had to change the departure airport, incur a 4.5 hour journey each way with the dog and lose 3 days of our holiday. We also lost one of our weekends completely because we couldn't find another boarder at such short notice. After the cancellation we explained our difficulties to the business owner but she wasn't interested. With the recent explosion of people getting a dog in lockdown, it seems that dog boarders are like gold dust. The business owner knew this when she cancelled our bookings and would have known that we'd be unable to find an alternative. This is not the way to run a business and it is not the way to 'look after' your boarders.

Really disappointed with Rachel’s comms. Also wanted 50% of the booking four months in advance “£200” and the balance paying before your we started our dogs boarding. We would have payed however 1wk after our meet and greet with Rachel she decided to give our dates (agreed) to another boarder without the courtesy of enquiring weather or not we would like continue with our booking.This in my opinion is poor business practice.

Rachael runs first class boarding and day care services. She has a wealth of knowledge and understanding about dogs which is both reassuring and admirable. I would highly recommend her services.