Impact Accident Repairs

Excellent friendly staff who are always happy to help and make you feel welcome. 5 star service received from the guys. Would definitely use them again. Thanks guys

Staff very friendly and helpful. And after picking up my car, the workmanship is great.

My car has been at Impact ARC on two occasions now and both times they have gone above and beyond to accommodate to my needs (company vehicle that covers a lot of miles and a long hours). After the mare of a day I’ve had today, they provided excellent customer service and looked after me to make sure I was okay (hire car broke down on the way to pick my car up from them, they dropped my car at my home address so I wouldn’t have to come back on Monday and try and swap all of my tools over). My car was also due an MOT during the time my car was in for bodywork repair, and they dropped the car off at my lease company’s chosen garage on time, and also picked the car up off them to continue tackling the bodywork.I am really grateful for everything they’ve done for me. Whilst I hope I don’t require their services again, I know they will do a good job should I need them. Thanks a lot.

Awful overall job. Paint work has dirt and blemishes underneath. My car was given back to me worse than it went into their workshop. Panels were not aligned, they had tried sticking my bonnet scoop and front grill back in but these just pulled straight out. Clips under the bonnet and in the engine bay were missing and now broke and there were pipes and wiring harness left resting on top of my engine. They broke my headlight washers and upon them fixing this the headlight is no longer flush like previous. My car went back in total 3 times before I gave up and got it rectified elsewhere. However the customer service is good, I'm just glad the work didn't come from my own back pocket or I'd of been asking for a full refund.

Have an accident is stressful, so is dealing with insurance companies however Impact Accident Repairs were brilliant at a very stressful time. The team there were reassuring, supportive and efficient. The work was done to a high quality and they liaised with other parties on my behalf. They did everything they could to make a worrying time much easier for me. Thank you.

60K motorhome in for side damage and glass replacement. repair carried over two week period.painted a mismatched colour, removed no trim, so overspray on trim and fittings, three paint runs, dust grit in the finish. said i was not satisfied, they asked me to return vehicle in January 2024 to correct the problems. The replacement glass tinted green, original tint was grey. I informed insurance company I was not happy with the state of the vehicle...STRANGELY MY INSURANCE HAVE INFORMED ME I HAVE SIGNED A DOCUMENT TO SAY IMM COMPLETELY SATISFIED WITH THE REPAIR, when the repair has not been completed and I have NOT signed document

Nothing but professional service. Chris was my main point of contact and couldn't have been more helpful. Courtesy car was excellent, and when I collected my car not only had the body shop done a superb job with the repair to my bumper and rear panel, they had also valeted the car which was an unexpected bonus. Definitely recommended, thanks to the whole team.

Just over two weeks ago I was rear-ended by some clown when I stopped at a Zebra crossing for a pedestrian. She was driving an ageing Chelsea Tractor, ploughed into me with some force, and smashed the rear bumper and badly damaged the rear door/boot of my Ford Puma.My car is a lease car, so the courtesy replacement vehicle was supplied by the lease company and not Impact.Impact were extremely helpful and moved quickly. They were honest and told me they couldn't give a timescale because getting hold of parts was a problem right now, though Ford were not as bad as some others. I was expecting up to three months based on what they'd told me about other cars which they were currently processing, but hoped it would be quicker!The incident occurred on a weekend. After reporting it Monday (13 June), I took the car to be assessed and for them to order parts. I arranged to take it in Wednesday (15 June) after the replacement vehicle arrived, but they came and collected it.It was going to need a new rear bumper and whole new rear door.It took a week for my lease company to approve the work (24 June), and literally six days later (30 June) Impact contacted me and told me my car was ready. They delivered it to my home address that/this afternoon.You cannot tell it has been repaired. Top-class workmanship, and polite and helpful staff throughout.Footnote: The only fly in the ointment is of my own doing - I filled up the courtesy car (which isn't a Puma) last night with nearly £80 of petrol, and I'm not sending it back until I've run it down a little!

[Edited - see end] Had a fantastic experience with Impact from start to finish. Found them by chance by driving past. Didn't know what to expect but I had a very reasonable quote for some body repair and a recommendation for how I could source a spare part on eBay to reduce costs. This tip alone meant I probably saved £800-1000 from part costs and fitting costs. (I did get lucky, though, and find the exact part I needed on eBay with all pieces and in the same paint colour as my car! I also had to go and collect it, but all went well there.) Impact's quote for labour matched someone else's but I went with them because of the professionalism and service. They dropped me back home after I dropped my car off, and when I came back to collect it my car was immaculate. This is a very busy business, but I didn't feel like I was just a number. I wouldn't hesitate to recommend them to friends and family. Very glad I stumbled across them![Edited to add:] I thought a spare part had been left on the passenger seat but it was a panel that was left off the inside of the car. There is also something rattling inside the tailgate like a small item is stuck inside. So there were a few details that would have been nice to have been sorted. But not major things. After figuring out where the panel was from (footwell of drivers' seat) it was easy to re-affix it myself. Can't do anything about the rattle. Not changing the 5-star rating as they still did a great job and saved us lots of money! I will just be sure to check more thoroughly next time before collecting the car - something I should be doing with any business.[/Edit]