Susan Hair & Beauty - city rd branch only

Friendly staff and good haircuts, what more could you ask for?

They maybe good at eye brows and other stuff but I am really disappointed with hair straightening, it got worse than the natural I do have. I even experience more hair fall afterward. It was supposed to be shine and silky but it becomes rough and frizzy than ever. Totally Dislike it.

Don't recommend these lot burnt of my eyelashes during a LVL and still wanted me to pay appallingly the way I was treated in there ! The old woman was rude !

Always lovely to me when I'm there, they take their time and care. Always leave happy with my toe nails looking cute.

Susan’s the queen of eyebrows would never trust anyone else

They really go above and beyond, I’ve been coming here for years and I’ve never left unhappy. They care more about their customer satisfaction than taking your money. Have had keratin treatments, haircuts, brows and hair dyed here, I always recommend this place to my friends. Wouldn’t go anywhere else

As a hijabi, I had booked an appointment with Susan hair and beauty because after phoning up, I was told there was a separate ladies only section at the back of the shop where I would have my haircut. After turning up, only the hair is washed at the back whereas hair is cut on the main floor so as a hijabi I was not impressed with this misinformation.Furthermore I did not find it professional with the hairdresser having an airpod in and answering calls during my hair cut. The end result of the haircut itself was completely different to what was discussed and agreed upon at the start.The main reason for the negative review is the fact I was overcharged for having a wash, cut and blow dry on SHORT HAIR and I feel I was ripped off. The booking online site states £20 for this however I was charged £35. When it came to payment, the worker told me the price was £35 for me and when I asked why it was that price, she said due to my “thick hair”. The extra costs associated with thickness was not mentioned at any point nor does it justify the extra £15 I had to pay when my hair isn’t thick at all and I made the hairdresser aware I was suffering with extreme hair loss. Furthermore the worker then went to say how rent costs are increasing and things are just expensive which just seems like a cop out excuse to overcharge people.I’m highly disappointed and dissatisfied at the ethos of this company, the service I received and the clear advantage taken of a younger individual.Needless to say I will not be returning.

Lovely, friendly staff. Fabulous eyebrow threading and manicures. Been a customer for a few years and always recommend.

Ruined my eyebrows, and the chubby lady who did it just laughed when I complained. Totally unprofessional, she spent the entire time talking/laughing with the owner, which made her not concentrate (shocking customer service) . They've lost a customer and I'll tell everyone i know to avoid this place now! So frustrating.

Always happy with Susan. She does a great job in cutting my hair and providing a happy and professional service. Couldn't recommend her enough.