JLL Canary Wharf Estate Agency

Danny was absolutely amazing throughout the whole process, was chasing both sides and answered all our questions. I would give him 10 stars if I could. Thank you again for all your help and support in purchasing our first home!

Quick and efficient service. I have been renting for 4 years in London now and the process to complete my current tenancy with JLL was by far the fastest and easiest. Adam helped me through the whole process with information and with viewings. Definitely would recommend

I'd like to express my gratitude for Stefania Schiavon, our property manager. She has been incredibly helpful, and I can't recommend her enough. Stefania consistently responded promptly and efficiently, addressing and resolving any issues or inquiries we had. Her dedication to assisting us has made our experience exceptionally positive.

Stefania was our property manager for the past year and she has been very helpful and supportive throughout the entire process of renting. Couldn’t recommend her enough, she was always very quick to reply and helped to resolve any problem or query that we had!

We've recently moved into a property let through JLL. Our letting agent, Adam Garson, really impressed us with his professionalism, responsiveness and dedication to ensuring that our tenancy got off to a smooth start. He responded promptly, even outside normal working hours, and even helped us agree some pre-tenancy requirements with the landlord to streamline our move-in process. We are really enjoying our stay so far and hope to experience the same high standard of property management.

Adam Garson and Helena contributed greatly for the success of our move. We could count on their professionalism and prompt responses. Truly happy with the support and the online processes.

I had the pleasure of working with Stefania Schiavon as my property manager, and I cannot speak highly enough of their exceptional service. Their attentiveness and responsiveness were truly impressive. Additionally, Stefania exhibited a genuine care for my satisfaction and well-being as a tenant. They made it a point to regularly check in at the end of the tenancy, they were a reliable and responsive property manager.

Very unpleasant end of tenancy experience with JLL - would advise tenants to avoid this company. John&co much better. Paid £420 for a cleaner that they advised to use and it wasn’t cleaned to their satisfaction, items marked in inventory as fair wear and tear but they didn’t agree and withheld from our deposit. Took 3/4 weeks to get part of our deposit back and not a small sum. Trying to claim £20 for a mark on a wall that can barely be seen from the inventory report with no receipts to back up replacing anything. Needless to say we are disputing everything with TDS for the first time ever as tenants but for £128 you’d think the Landlord could repaint a wall when the property is several years old or for items marked as fair wear rather than getting into disputes with tenants that paid nearly £3k a month to rent from you. Avoid if you can! Karl Zheng and Tiffany are both very unpleasant to deal with and stressful from start to finish. Even pool at amory tower was closed for 6 months of our tenancy and we never got a response for no facilities? Tiffany ignored us for weeks when we asked for a response on facilities or issues with mould in flat. Not good enough!

Renting: Thank you Rico for showing me the right flat at the right time. After not having found one for a long time, Rico was able to find exactly what I was looking for. He is very professional and nice.Maintenance: The Property manager, despite her huge efforts and level of care, put me through a difficult experience when I needed maintenance. According to what my property manager said my landlord seemed offensive against me without knowing me. I am a professional as well so this behaviour felt odd given I pay rent on time, all bills and always keep the house clean and tidy. Having been unwell in 2022, I was aiming for some calm this year, instead I am afraid of using anything in the house now knowing the maintenance process or that it won t be repaired at all. This is the first time in my 11 years in UK that I receive offensive comments by a landlord.

It's not often that you come across a property manager who embodies efficiency, professionalism, and genuine concern as consistently as Stefania from JLL does. My experience with her was truly top-notch.I recently encountered an issue in my rented unit and, as most tenants would know, the process can often be stressful and prolonged. However, Stefania has utterly transformed that norm. Right from the moment I reported my concern, she stepped up and made it her priority. Her response was swift, clear, and assuring. The issue was handled with a level of efficiency and speed that is rare to find these days.I wholeheartedly recommend Stefania and the team at JLL for anyone looking for a seamless, stress-free property management experience. If there were a sixth star available, I would not hesitate to give it to Stefania. Here's to excellent service, and here's to Stefania!Thanks again for making my rental experience an enjoyable one!