Lovisa
31 Reviews
- Friday9 AM–8 PM
- Saturday9 AM–7 PM
- Sunday11 AM–5 PM
- Monday9 AM–8 PM
- Tuesday9 AM–8 PM
- Wednesday9 AM–8 PM
- Thursday9 AM–8 PM
About the Business
On-Trend Jewelry & Accessories - Lovisa | We are the fashionable on-trend jewelry specialist. See our latest styles & curated range for every occasion. From earrings, necklaces, rings & more. Shop now!
Contacts
Website
Call Us
+442045194211
westquay, Unit 46 Harbour Parade, Southampton SO15 1QF
Hours
- Friday9 AM–8 PM
- Saturday9 AM–7 PM
- Sunday11 AM–5 PM
- Monday9 AM–8 PM
- Tuesday9 AM–8 PM
- Wednesday9 AM–8 PM
- Thursday9 AM–8 PM
Features
- Credit cards
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Recommended Reviews
K G
20.03.2024
Lovisa
horrible attitude, manager practically rolled her eyes when I got her attention, doesn't seem to be aware of the policy about repair if the item is not within the 30 day period, looked at me like I had 3 heads when I said it's on your website. Zero help, just no we don't do repairs". The whole interaction seemed to be a huge inconvinence for her
Boglarka L
14.03.2024
Lovisa
Sending their costumers to proper piercing shops to fix their mess ups when something goes wrong as they don't know how piercings works and what they doing in general.
Amanda Schroter
06.03.2024
Lovisa
I wish we had this store in Western Canada! Love the earrings!!!
Tasha L
29.02.2024
Lovisa
On the phone while she served me??
Bee Southwell
17.01.2024
Lovisa
I bought an earring in the hopes of having it pierced there, however, it wasn't until after I bought the earring and paid for it that I was told I want able to have that one done in the shop. I then asked to refund said UNOPENED earring and was refused a refund.The store needs to make it obvious that there are only certain piercings are done in store, and that items are not refundable. and it needs to be made clear BEFORE a customer purchases their times
VERONICA CASTELLANI
30.12.2023
Lovisa
Went into Southampton store and an item was wrongly priced, I was more or less blamed for it, no apology and refused to honour the price, terrible attitude and service by two employees, customer care training desperately needed.
rachel
20.12.2023
Lovisa
The only down side is that it's a small shop with a lot of customers in it which makes moving around the shop a little difficult. The actual amount of stock they hold is very good and the customer service is lovely.
Ana Zevallos
19.12.2023
Lovisa
Worse shop ever , I bought 5 pairs of earrings and hair bands, spent £20 , one pair of earrings didn’t bring the back attach thing , I came back next day ( today ) and the costumer assistant was so rude with me and my daughter, I only asked for spare attachments little things no exchange or refund ! I didn’t have receipt bc I lost it but clearly you can see it is Lovisa jewellery , just avoid this shop , very bad manners very bad costumer service and very expensive.
Chloe Budd
16.12.2023
Lovisa
Rude staff. Their website and staff in store told me that there is no need to book for ear piercing, just walk in. I did just that to be told they weren't doing piercing because they were busy. No where does it state that they don't offer this service if they are busy. When asked when could I return to get it done I was told they didn't know. I was asked what was my problem when I stated that I had tried to call and specifically tried to find out was booking necessary. Southampton store is one I would avoid
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Map
westquay, Unit 46 Harbour Parade, Southampton SO15 1QF
Lovisa