Bowburn Pharmacy

I really wish our old pharmacy team was back they were so much more organised within themselves and so much more helpful to the customer than these muppets that have the shop now!So....I'm currently on holiday away from Bowburn but still in the UK and didn't have chance to pick up my prescription before I left Bowburn. I phoned my GP and asked if there was any way I could collect my prescription locally and they said yes, I gave them details of a local pharmacist and using my NHS number the local pharmacist could access my prescription using the SPINE internet site and issue my medication. Sounds simple right?Unfortunately the Bowburn pharmacist needed to release" the prescription on the SPINE internet site so the local pharmacist could issue it. I phone the Bowburn pharmacy so they would do this - a 30 second job. It was 12:50pm and the phone just wasn't being answered. Eventually the phone was answered for me to be told she wouldn't release my prescription because she was on her lunch and she wouldn't do it until after her lunch at 1:45pm.Now

Best pharmacy ever! So helpful, kind and concerned about the individual rather than bureaucracy - outstanding service

The opening times on the website don't match with when they randomly decide to actually open.

Brilliant service. On the ball, even caught a few mistakes the doctors have made with prescription.

The staff are brilliant, patient and polite.

Very poor service here when trying to have my script made up. No attempt to contact the GP surgery to have an alternative form of medication prescribed because the original was unobtainable. Instead, left without vital medication and caused avoidable stress. Was sneered and eye rolled at when I politely asked to speak to the pharmacist who didn't care anyway.

I needed some advice on obtaining the correct medication and was deeply impressed by the helpful, knowledgeable and efficient service I received from the pharmacist. She went well out of her way to ensure I received the most appropriate product for my needs. I am very satisfied with the excellent service I was given.I can wholeheartedly recommend this pharmacy. Thank you very much indeed!

We have seen a nurse practitioner on Tuesday the 2nd May. For a skin issue and headaches.We were told you will get a body wash , something for spots and a cream for the viral infection on the skin. It's a week gone by . The pharmacy can't supply. They told us come next day. When we called they come with a story about a supplier that messed up the order. That's no one's fault but in my country we would out of courtesy pick up the phone and call the patient to explain I have been back an forth with between the doctors and pharmacy. This morning my son wakes up with a swollen face and has an interview on Tuesday. It's ridiculous poor services. Poor experience ever. A week later his skin got worse because of the bowburn pharmacy that can't deliver. What do you do in these cases. I really appreciate the NHS people are busy but what about us as the patients we just get treated like a number. I am honestly very disappointed for a first experience. Is sad. I feel really sorry for my son today. It's not a nice feeling to be itchy and swollen like this and having to attend an interview. I honestly want to take this matter further. They all seem very confused about at this pharmacy they ask the same information over and over again. It's like no structure at all.