Cloughmore Surgery

This surgery is failing, likely a symptom of the wider NHS in Wales. I am currently coming off medication in an uncontrolled way and have no access to a GP to either get more or receive advice on severe side effects. Phoning at 8am is not sufficient to get access to appointments, as there are insufficient available to deal with demand by a large factor.

Excellent care consistently. Including a Dr. who pursued my blood test results to get an accurate diagnosis of leukaemia. Can’t thank them enough !!! Doctors, nurses and admin staff doing their best with not enough staff and resources to provide a proper effective service.

So hard to get an actual appointment I start work at half 8 in the morning or finish at 9 am so either stuck in long que and appointments are gone by time I’m through or there is not enough.Why they took Econsult off I’ll never know, such a usual tool. Most surgery’s have it at least it ease up on the waiting for appointments etc

The doctors there are really good but the reception lady was horrid I’m sorry. Just called because I had to cancel so last minute because of a family emergency with my dad and the lady gave me attitude and hung up on my face. Your being paid for a job you chose to do which is to help people with care they’re needed not to speak to them in a tone that makes them feel worse. None of us can control what happens to family members and I can’t prioritise myself when I’m needed somewhere. I don’t know the name of this lady but she was absolutely sick

The Asian looking Receptionist is very very rude and arrogant ! I was very worried about my 4 months old son and she just hang the call up saying they are very busy! How hard your job is ! Very unhelpful and useless lady. The reputation of cloughmore is going bad because of this lady. Read most of the comments are about her ! Authorities need to something! People are already suffering and this receptionist just don’t even care you get paid to do this !

Doctors are fine. Bit rushed but ok. Reception is horrendous. Dont know if its a bad system or they hang up on people to make the que go quicker. 40 mins, 2 times. Got to posistion 1, then bam, line dead. Not even touching phone.

Generally, I don't have issues with this surgery. I get in when I need to, reception is polite and helpful. What I don't appreciate is having my symptoms dismissed.After 7 days with a progressively worsening sore throat, I went in. My intuition was telling me something was wrong. All of my symptoms aligned with a bacterial throat infection, which requires antibiotics. The GP I saw took one look down my throat and assured me it was likely viral, and to just keep taking pain medication. On day 9, I called 111 to get an out-of-hours clinic appointment as my throat had swelled so much it was difficult to swallow even liquids. The GP at Cardiff Royal Infirmary quickly confirmed I did in fact have a bacterial throat infection, and immediately prescribed antibiotics.I know every GP is human and humans are prone to mistakes. But when I came in with clear symptoms indicating I was dealing with MORE than just a common viral sore throat, I'm so disappointed to have been dismissed. I should have had antibiotics by day 7, not day 10.

the doctors i’ve had have been so sympathetic about my health, especially dr khan, she took her time to listen to me and took her time to make sure we get the right tests done for a diagnosis, she was so comforting and nice as well, saw i was physically nervous and she was comforting, the reception can improve with their communication and attitude sometimes but overall i’ve had a good experience with this doctors

My elderly mother who has multiple health conditions including cancer hasnt been able to see a GP for over a year. Follow ups and blood test requests from her consultant ignored. Telephone appts booked but didnt happen. Refused to do home visit when my mother couldnt walk. Disgraceful.