The Harley Street Clinic, part of HCA Healthcare UK

Had a smooth experience with the consultant doctors here but the receptionist put me off a little bit. They didn’t take the time to check my details and mistook me for another Asian patient very easily. When they realised the mistake they said “the patient got me confused so much” on the confirmation call back to their colleagues. Bruh I get it our names can be hard to catch but we are usually happy to repeat / spell them for ya and 30s of patience and respect is a lot more efficient than 10 minutes wait caused by negligence.

Mr Petrou and the whole staff at the HSC were exceptional. The communication was awesome, the procedure faultless and the post-op care in the ICU and Cardiac ward were second to none. I felt my life was very safe in their professional and compassionate hands.

I've been seen by consultants a few times at HCA - Harley Street Clinic in the past few years. The service and care provided by the staff and consultants have always been to an excellent standard. Very pleased indeed.

I had an appointment with Dr Rodney Foale. As I travel to London his team gave me an appointment time to take this into account. My cardiologist, Dr Foale, is a brilliant consultant of the old school where he has time to discuss wellbeing and general health beyond specific cardiac issues. This puts one at ease. I cannot recommend him highly enough.

I had a SPECT/CT scan and it was (virtually) painless and I was looked after briliantly. my only negative comment would bethat as there is a 3hour wait between the prep and the scan and the waiting room was not super comfortable for such a long wait,

I saw cardiologist Prof Neil Ruperelia at his private clinic in Harley Street yesterday. On arrival I was met by his very efficient assistant Laura Woodhouse who had made the whole process go very smoothly by keeping me informed all the way through about the appointment. When I met Prof Ruperelia, I was quite stressed about my condition but the first thing he did was very patiently and calmy put me at my ease. We went through my tests and the condtion I had come to see him about. He was reassuring and explained everything in a way I could understand. He was very patient and kind and answered my concerns clearly. I truly felt confident and safe in his hands and at the same time comfortable and at ease. My experience in his clinic was a very positive one and should I need to see a cardiologist in the future, he will be the one I go to. I can recommend him and his practice without reservation.

It is such a shame to see how this clinic had been degrading over the last few years . Unfortunately, I have been dealing with this clinic for over 10 years and I have seen with my own eyes how good they were and how disappointing the service is now. Linen dirty if not stain, blood, if not blood hairs from strangers...?You can call the nurse and I assure you no one will becoming before 15min which I find it unthinkableAnd last, only cause im tired cause I could keep on writing so much 'negativity will make me negative that it's definitely not what I'm looking for.But just found an insect in my dinner.Conclusion : DO not WASTE your money and timePs:if there was an option to put negative starts I would.

Could not be in better hands. Had surgery under professor Andi Kavin and it could not go any better. Legend, absolutely professional and full of knowledge. The hospital team were exceptional. Margaret from the theatre (ICU) was exceptional too, her confidence and professionalism was second to none.Aldrin Reyes from the ward was also a true example of a real medical professional. I mentioned all these by names because sometimes it is easy to take for granted the little things that make a difference.A huge thanks guys.

Shabby building inside which deflects confidence that modern technology is being deployed. Harley Street" is a fantastic road in which to see a doctor

Nursing staff, excellent, caring, attentive and kind. Consultant also excellent.Catering staff and housekeeping (cleaning) unfortunately the opposite to above although manager did visit me to discuss at end of my stay.Biggest complaint was changing my room without any prior explanation or apology. Cleaner came in at inappropriate times and expected me to move even though I was not well. Catering staff did not communicate well and quite a few items on the menu were not available. They did not offer to help serve the food, just dumped and ran". I was not told at the outside that tea and coffee was included but the nurses often asked if I wanted but each time I was worried I would be charged. Poor communication at the outset as the printed material explains that charges will be made.For the cost involved of the non clinical side (accommodation and "hotel" services aspect)