O2 Shop Bridgend - Designer Outlet

Dreadful service from 02, I ordered a new iPhone 14 Pro max and was told I could collect it when I returned from travelling at the end of October, just had an email to say it is ready for collection and If I don't collect in the next 7 days the order will be cancelled, I explained when I ordered that I would not be able to collect until then and was told that was fine. Apparently not, no body ever answers the phone in store and on line help was useless.

Living locally to McArthur Glen, it's always an easy experience for a quick hit of retail therapy and some delish Wagamamas food.

I received a first class service from the guys at O2 Mcarthur glen, The reinstated my pay as you go phone sim which had been cut off,and the credit on it too. Thanks a lot for excellent customer service.

Terrible experience today. Was quoted a price by David on Sunday, just waiting for the new phone to arrive. Today he couldn't find the price he quoted me and tried to charge me more. A very rude Amy tried to tell me the tariff had increased since Sunday! A blatant lie. Besides which, its not my fault when it was all agreed on Sunday, and they had lost the quote. Apparently I am unable to contact the Manager Linsdey as they don't know when she will be in store and they refused to give me her surname. My husband also took up a new contract, has 14 days to cancel which he now wants to do because of this. He paid £150 Sunday to leave his contract early and traded in his phone. The 'helpful' Amy said he is able to cancel but under their 'terms and conditions' they wouldn't give him his phone old phone back. That is never explained at the time of trading in. Most unhelpful and rude staff I've ever experienced, just one lie after another too. Give this place a wide birth!

Ordered a new i pad 12.9 and should have been here today and not happy as no call back

Went there to report a case of fraud, didn't want know. Told me to contact O2, which I did before going to the shop. 20 minutes on the mob then cut off. None existent service from shop or 02 contact number.

Yesterday Friday 31st march 2023 I had the most amazing customer service. Casey had greeted me at the door and helped me so thoroughly going through everything with me and being so patient. I was after a upgrade on my phone she recommended the oppo x5 and I couldn't be happier. Thankyou so much Casey.

Phone shop, but staff can't answer the business phone!! Had to go up there to query something after not being able to get an answer phoning, to walk in to two staff members sat on their mobiles and another outside on a personal call.....On the plus side, the young lady who assisted me was very polite, quick to acknowledge me, and very helpful, even though my click and collect I was expecting on the 25th still isn't there....but I was informed they come in with their regular delivery, so that isn't the staff fault....