Alpha Electrical Eastern Ltd

All I can say is do not go near them with a barge pole!!! They installed the electrics in our new build and it’s a mess. I’ve had a two year claim as they left the house a death trap that was identified by a British Gas installer who refused to connect an electric meter. David Wilson homes had to send a independent electrician round to fix and make safe. NICEIC have photos and aware, they can’t even put a plug on straight. Honestly I can’t not stress enough how poor they are.

Thank you, a very helpful company, especially Tracey who answered our call and went out of her way to help. Would definitely recommend.

Fantastic service, a friendly professional team from the survey to the completed work. Will definitely go to them for all future electrical needs.

Great value good service

Used in January 2023 for a landlord's installation test and certificate. They were all pleasant and efficient. The electrician arrived on time and was courteous, pleasant, professional and helpful. I will definitely use Alpha again.

Broke my ceiling rose - potentially an accident but still charged me. Got dust inside my shade so I can’t even get it out now and I can see it every time the Igbo is on. Installed my shade tilted so now I have to get another electrician to come and fix it - this would have been fine if they would have just used the right wires. Didn’t install my other light properly so I had to correct it myself, the bit that was meant to be on the ceiling was just hanging off. Wire wise everything is connected but very messy work

****Avoid at all Costs - There 2 Star rating is entirely deserved***We used Alpha Electrical for a first and second fix on our extention. Their standard of work, accountability for dangerous mistakes and customer Service were appalling. This is a problem endemic throughout the company, starting at the very top with the MD, Roger. I am very reasonable and accept things go wrong and mistakes can be made but I also expect when this is highlighted it is resolved professionally and quickly. This was not the case. Over 10 hours writing e-mails trying to resolve the incorrect installation of a consumer Unit and Extender completely unnecessarily. They removed a Consumer Unit with RCBO's and downgrade the entire system to RCD's. In  simple terms they took our Electrics back 10 years. When challenged, we were told we weren't electricians! It took the fact we were going to have it independently accessed for them to admit they had carried out unecessary work. We had to give them the opportunity to remedy the situation in accordance with NICEIC direction but I would never use this company again.

Fitted a new consumer unit but did not fit a surge protector at the same time! Multi-coloured cable warning labels were not affixed to the consumer unit either (bad practices).They have not considered that i have lots of voltage sensitive electronic equipment here.Other electricians fit surge protectors to consumer units as standard without the need to do a risk assessment".Current 18th Edition standards pretty much state that it should be fitted.18th Edition requirements for surge protectionThe arrival of the 18th Edition of the IET Wiring Regulations further reshapes the regulatory landscape for electrical contractors. A number of important areas have been scrutinised and reviewed; among them is the issue of surge protection and devices designed to mitigate any excess voltage risks. Surge protection devices (SPDs) are designed to prevent electric shock and having excess voltage damaging the installation’s wiring infrastructure. Should an over-voltage event occur

I’m surprised this company has any customers after phoning four times since November (now being February!) and being told each time somebody would call me and I am still waiting!! It’s a joke. Shame, as they did all the electrical work in our new house a few years ago and been back since and hadn’t had a problem.