The London Independent Hospital

Upon my arrival, the receptionist informed me to wait in the patient lounge, which I did patiently for 45 minutes. I acknowledge that I was late by 15 minutes due to getting lost, but the receptionist assured me it was not an issue. However, when I inquired about the status of my appointment, I was shocked to learn that the practitioner had already left.The receptionist admitted fault for not checking whether the practitioner had left and assured me that my appointment would be rearranged for the following Monday. Regrettably, despite this assurance, I have yet to receive any communication regarding the rescheduled appointment.To add to my frustration, my attempts to contact the hospital's hotline since this morning have been in vain. Numerous calls have gone unanswered or failed to connect. This lack of responsiveness has only compounded my dissatisfaction and raised serious concerns about the level of customer service at London Independent Hospital

I had an excellent experience. Surgery went perfect as planned. Post op care was brilliant from both pain consultants and nursing care. Followed by extremely well designed Physiotherapy. All the Physiotherapist very kind and very supportive. The care package I received is faultless. Thanks to you all.

I visited the hospital today for a day surgery. All of the staff were lovely - really friendly and helpful. They made me feel very comfortable, relaxed and a lot less nervous than when I arrived! I would definitely recommend this hospital to others.

I just want to say that Dr. Parkes is extremely attentive and professional.He knows English is not my native language, so he made a conscious effort to slow down his speech to ensure I understood what he was saying.Throughout the process, all the nurses and staff at the front desk were also very attentive and friendly. This has been an amazing experience for me, probably the best I've ever had in a hospital.

It's has been a wonderful experience. The hand therapist Anna has magic hands. Very patient, understanding dedicated, focused and above all she knows what she is doing. From the first session there was a remarkable improvement from the pains I have been experiencing. Never thought I will be this good with the fingers and arm.In general the whole staff are all polite and can't say anything bad about my experience. Will always jump for joy if I get a referral there again. Keep the good work going please.

I would like to thank all the staff at The London Independent Hospital who were involved in my treatment. I was informed regularly of any updates to my surgery.Dr Jones was amazing and I am so great full to have finally been listened to after years and years of pain. Dr Jones understood this was not normal investigated and treated me.Thank you all for making me feel welcome, at ease and felt like i was in the best care.

Awful service, took over 45 mins for a blood test as the staff were just chatting behind the counter. The place wasn't even busy. Staff were incredibly rude too.Better off using the NHS.Avoid at all costs.

Had my pre-op assessment today with the nurse team. Clean environment,Super punctual, attentive, listening, comprehensive, amicable staff. Miriam is a true star, she has made me feel reassured and informed and never made me feel like I was asking too many or naive questions about my operation.

I had a fantastic stay here for a back operation. The staff (especially Ola and Elizabeth) were really friendly and caring, going beyond to keep me confortable throughout my stay. Made all the physical pain so much better being treated by these fantastic ladies!

I arrived for my surgery on and was escorted up to my room on the ward. I waited there for 1.5 hours alone before being told someone forgot to call me the day before to tell me the surgery had been cancelled. Obviously this was very stressful and I went home without having the operation.When my procedure was rescheduled, all the medical staff were professional and caring.