Woods Furniture

We purchased two bar stools, in June, to finish off our new kitchen island. The stools arrived quickly, incredibly well packaged and in pristine condition. They're comfy, look fantastic and are completely different to anything we've seen anywhere else.The great quality product, and service, encouraged us to purchase a table and chairs in July. Again they arrived quickly and safely and were easy to put together. They look great, they match the bar stools in terms of colour and material, and best of all are incredibly good quality.Woods seem to offer unique products with refined styles at an incredibly reasonable price point, and also stock products that aren't just your run of the mill sizes.Really pleased with everything we've bought, and we will be using Woods again in future.

I can highly recommend Wood Furniture, from the beginning to the end the shopping experience was fantastic, from making decisions in store with the help of Phil till the very quick and friendly delivery. Thank you Woods Furniture

Disgusting company to deal with. Bought 6 of their Carlton Dining chairs. We assembled and weren't 100% with the quality out of the box - some were wobbly on the flooring and there were some marks on the metal coating. Nothing too severe but just not 100% but at the time felt like something we could live with.After 2 weeks - one of the chairs collapsed. The legs are metal and have a splay on them. Essentially poor quality metal/welding etc. Photos attached showing the absolutely poor quality of these chairs.The chair damaged our new flooring when it collapsed. Luckily nobody was injured - however could have been.At that point I raised a complaint. Initially they communicated. I asked for the following to resolve: - collect the existing chairs - replace with new ones (and send a colleague to assemble and review the quality of the box) and to consider some reasonable offer of compensation in respect of the damage to the flooring (brand new and expensive LVT flooring).They then responded saying that because the issues had not been reported within 3 days of delivery they would not take any action to resolve - essentially washing their hands of consumer protection, duty of care and product liability. Obviously it would have been difficult to report the chair collapsing after 3 days - it happened after 2 weeks of normal usage!AVOID at all costs. I am going down the legal route now. Woods do not care if their products collapse and potentially injury people and damage property.

Great selection. Called up to seek some clarification. Emily Griffiths answered and was amazing at helping ensure that two items from different suppliers would work, by taking a photo of the two items I was interested in. Great communication and quick and easy to order. Looking forward to it arriving for Christmas!

I had not as good experience as you all saying. Well I did purchase our sofa bench end of November 2022. Firstly delivery was 8.30pm which on Thursday evening, leaving as no choice than build it all together as box was so heavy and too all space in our hallway. Fabric on sofa was marked with some kind of white sticker, it took me good hour to gently rub it off with cloth and water. Sofa bench doesn’t reach floor properly on one leg (middle leg) and corner bit is sticking out little bit. I have contacted customer service next day and have emailed them all pictures. Phone team was friendly and navigated me straight to customer care support. Unfortunately that wasn’t going that well. Lady was trying to offer discount, re delivery or complete re fund. I choose refund. We have agreed on £100 I have only received £80 , try to contact her back several times, but no response from her at all, leaving me no option than write review on customer care support. Their furniture looks proper sturdy, but can come with defects, I just won’t shop there anymore.

Great Furniture, great service, great price! So happy with our new sofa from Woods! The staff were amazingly helpful, both in store and during delivery - they contacted me with a delivery slot and even called when they were half an hour away so I could pop home from work. Great personal service and very friendly. The furniture is great quality and very fairly priced, won't be furniture shopping anywhere else in future!UPDATE! So kept my promise above - 2nd purchase from Woods - a beautiful new chair for my home office. Expectations were high after the last purchase but was a bit weary of ordering something online I'd not tried instore. Again though Woods delivered on service and quailty and the chair not only looks great, it's comfy too. Thanks again guys!

We visited here after searching all the big chains for our perfect sofa, we had no luck no matter the price in finding it until arriving here. We were very well looked after by Jonathan who offered us a choice of drinks. He helped us go over measurements and the different options. He was very patient. Feel better shopping local too! Will be using here again! Can 100% recommend.

Problem after problem with Alber desk.1 - Ordered on line as click & collect" but actually not available without paying a carriage charge.2 - Not delivered the week it was promised - shame

My mother recently passed away unexpectedly, she had paid £778 (half the cost) towards a Stressless chair with an 8-10 week delivery. When I contacted Woods, my options were either to continue with the order and pay the other half (but we obvs didn't now want the chair) or the lady said Woods would take the hit" and pay for the rest (and then presumably re-sell it).Woods will have no problem selling the chair at full price to another customer (someone will be delighted to not wait the 8-10 weeks) and therefore pocketing an additional nearly £800 due to our unexpected loss.Absolutely no gesture of goodwill or kindness

We are really pleased... firstly that I stopped into your showroom to look at bar stools, as I was originally thinking about a completely different design, Lena was really helpful and took me all over the store in search of options. Woods have a really wide selection of stools The Douglas Bar Stool was perfect for what we wanted (size, style etc). Secondly, the stools are really comfortable and look great in our new kitchen, as I didn't want anything too modern, or chrome! Delivery was quick and very well packaged. PERFECT!"