Big Padlock Self Storage Huyton

Jayne the general area manager is possibly one of the rudest people I’ve ever met. I’ve witnessed her smoking right outside the reception doors, completely blanking customers who are speaking to her, being rude to delivery drivers and tenants and swearing in the reception area. She is not professional at all and how she still has her job I have no idea whatsoever. The management have no clue and constantly upset customers by putting the prices up with little or no notice, sneaking in hidden charges and not being as informative as they should be. In comparison to local competitors they are the bottom of the barrel. They had several leaks in the building and an infestation problem. All of this can be backed up by evidence.

briliant customer service. nothing is too big problem to be dealt with on the spot. good value for money.

Ive been using other storage places for 15 years but these guys have the leeway & flexibility here to accommodate small business' like - Im looking forward to building my business here in the coming years. Steve Matthews, Envatech Car Air Conditioning

Great value for money and I feel at ease knowing my items are safe and secure. Shout out to Dennis who is very friendly and informative!

Used a meeting room and was excellent value and easy access and parking. Staff were kind and helpful.

Member of staff really nice she was so helpful and friendly

Carol the manager is lovely but Jane the area manager is highly unprofessional, not at all amiable and has zero customer service skills. If you ever have the displeasure of meeting her I’m sure you would agree. The place is absolutely filthy and it has a rat problem. I’ve moved to a cleaner storage unit that is ran much better. Avoid!

our experience with all the staff we met was fantastic, it was clean and well run. plenty of parking and really easy access 24/7. We moved, so it was starting to create unwanted expenses going to and from the unit. Otherwise, we would still be there.

Visited Big Padlock Self Storage in Huyton, Carol was very helpful and informative. The packages are great value for money and it is clean and tidy with a reassuring security system.