Watts & Morgan

We can’t praise staff in the Bridgend office highly enough. From Matthew showing us around the house we then bought and arranging valuation of our property to sell, to Talia and Jayne who worked tirelessly on our behalf through the sale and purchase. They kept us in touch of every step and when we incurred problems with the sale they even chased things up on their day off. Always professional, helpful and respectful. We have no hesitation in recommending Watts and Morgan to anyone.

I have used Watts & Morgan Estate Agents to rent, sell and purchase homes over the years. Most recently they sold my home in Litchard, Bridgend and made the whole sales process as easy and pain free as possible. I have always found the service to be excellent and the communication to be clear and fair. I will certainly use them again in the future.

We couldn’t be more than pleased with the service provided with Watts & Morgan. From Talia’s initial meeting and honest valuation and each department from sales to completion everyone in the office is professional , informed and helpful making the process as stress free as possible and as anyone who has ever moved knows that’s invaluable!

I sold a property recently in Wales whilst living overseas, Jayne was a huge help and kept me informed all the way through. I would fully recommend Jayne and the team at Watts & Morgan a pleasure to do business with.

I would like to say a big thank you to all the staff at Watts and Morgan, Bridgend. I always found every member of staff professional and extremely helpful but I would like to give a very special thank you to Mrs Jayne Morris and Mr Matt Lake. Thank you both so much for all your help.

My experience with Watts & Morgan is both from a Rental and buying perspective.Renting with them over nearly 5 years, at first I found them very supportive and helpful.However, over time, little things were promised (even during COVID) like, Landlord would like to come and visit next inspection to look into making the garden more accessible, or they want to look to fit an updated Kitchen/bathroom but it never happened because the landlord wanted to update the property. Now, I am aware this is very likely down to the landlord however, there was no communication. We were just left to wonder.Nearing the end of the tenancy, the landlord served a section 21 due to wanting the property back which is completely fine but while asking W&M to relay messages back to the landlord in terms of flexible timescales (due to in the process of purchasing a home) despite multiple chases and multiple phone calls, we were met with a wall of silence.One thing that is worth highlighting is that when the property was handed back, the final inspection process was flawless and we got our bond back on the same day so couldn’t have asked for more.I found the rental team were very professional & very friendly but need to work on their communication skills to keep tenants better informed about things.From a buying perspective, again, found the firm very professional and the staff incredibly friendly, warm and informative when you ask the right questions. As a first-time buyer with no buying knowledge, it almost felt like I was left to dry with nothing to re-assure on what was going on. No kind of progress tool that I could check to see where things were. It just felt like something was missing. Homes have been bought and sold for many years and will continue to do so. There is most certainly a gap in the process as there was no proactive management. Just reactive and for a customer, proactive management goes a long way.The process felt like if you are a seller and equally with the renting side, if you are a landlord then W&M are for you. As a buyer or a tenant, I felt that unless you are a seasoned buyer or tenant knowing exactly what to expect and when, then, you will feel a bit like a fish out of water with W&M. Again, this is just my experience.I got to a point where I almost felt like I was becoming a “nagging customer” No-one should get to a point where they are feeling like they are nagging anybody and there lays my main bit of feedback which alines with the experience I got while renting.I found the sales team were very professional & very friendly but need to work on their communication skills to keep buyers better informed about things.Would I use W&M again? Yes I would consider it.

We chose Watts and Morgan to manage the sale of our late fathers property. From initial meeting to the day of completion they were extremely helpful. Always kept us up to date with viewings and feedback, and regularly emailed to let us know of any developments. They were always very professional and friendly. Would definitely recommend this estate agents.

Watts & Morgan played a huge role in ensuring we got our dream home. Talia, in particular, was amazing selling our previous house and even when the chain broke the day before exchange, the whole team was hugely supportive and quickly found us new buyers. I have used W&M every time we've sold and would use them again without hesitation - not that we have any intention of selling any time soon!

Just rented out a house with Watts and Morgan and have to say how impressed I was with the whole team. So professional from start to finish. Special thanks to Heidi for all her hard work.Marketing photos were great, contracts signed seamlessly and inventory was very thorough and completed to an excellent standard. Can highly recommend this company.Thank you from a very grateful customerDr Rhian Gronow

Very pleased with the quality and experience of the staff. They were always available and prompt with their answers to queries. We came to realise quite soon that being an estate agent is not the easiest of jobs, having to deal with delays by Sellers and with Buyers pushing for early completion. To their credit they were able to maintain a happy compromise and our house purchase finally went through. Our thanks go out to Jayne and Talia for a job well done. No hesitation about giving full recommendations to these guys.