Pets at Home Ruislip

I recently had an unfortunate experience at a local shop where I went to purchase some fish. My boyfriend and I spent 15 minutes standing in front of the aquarium, contemplating our choice of fish. However, our excitement quickly turned into disappointment.As my boyfriend went to inquire about buying the fish, we were met with unexpected news from one of the shop's staff members. They explained that they were unable to sell us any fish at the moment because there were only two staff members present, which left them understaffed for such a task. To make matters worse, the way this information was conveyed to us was rather rude, adding to our frustration.What left me particularly baffled was the lack of communication regarding this issue. It struck me that the shop could have easily avoided this situation by placing a sign at the till or near the aquarium, indicating that they were unable to sell fish at that moment due to staffing constraints. Such a simple precautionary measure would have saved us both time and disappointment.This experience highlighted the importance of effective communication and good customer service. While I understand that businesses can face challenges, transparency and courteous communication can go a long way in retaining customers and leaving a positive impression.Constructive criticism can help businesses improve their operations and ensure that other customers do not have to face similar inconveniences in the future.Very very bad customer service.

(apart from the cage itself) I've mostly kitted out my hamsters cage with things from pets at home and he loves it. He never bites his bars because he has so much enrichment. Most of the wooden toys are pretty good quality free of splinters and dust etc.I have noticed pets at home have started selling bigger hamster cages but I don't think they meet the RSPCA minimum requirement yet (80cmx50cm) but it's a start. Their hamster food is decent quality with a good composition too. The staff are also lovely and friendly.

Our beloved cat Molly sadly passed away last week leaving a gaping hole in our lives. I turned to pets at home vets to arrange the cremation. They were absolutely amazing and sensitive towards me. The service we received was exceptional, the presentation box with the ashes in hand written card the whole experience was first class a very big thank you Vets for Pets

Great place every time I go there, good to see that they are restocking properly again as there were times I’d walk in and they’d have nothing on the shelves especially when it came to Cat Litre stuff! Good to see you on top of your procurement again, and that your supply chain is back to good form!

We used the Vet Surgery and collect pet supplies. The Vet is the most caring professional very we have ever come across. The store is very well stocked , rarely are they short of specialty foods. Staff very good, very friendly and resolved the problems right away. I also thought the vet was very reasonable in price. By far one of the best Pets at home stores around. We will drive past other stores to get to the Ruislip branch as it's such a pleasant experience.

Massive Thank you to Rihanna who went above and beyond to give the best customer service possible and help with all my queries. She was truly a delight to deal with.

Normally, I am impressed with their service. Always offering to give advice and tips whenever purchasing the fish. This time sadly, this was not the case - I was met with Paula(as written on her badge) one of the staff and I told her the fishes we wanted to purchase ( a gold fish). She was rude and abruptly refused to serve us the fish stating they cannot sell the fish as they just came in and need to rest. I quote a one fish must have at least 60L of fish tank space. Not being funny, the fish tank in the stores are smaller than my tank and they certainly have over 10 fishes - a little rich coming from them. It felt like she wanted to leave immediately. I will never go back to PetsatHome Ruislip.

It was great !The staff were lovely and helped me pick out the variety of fishes I was looking for and also some medication for my dog. Also the shop is very well set up and looks great.

Closest pet shop to me, and I shop every weekend for my pet. Very happy and impressed with the selection and variety of pet foods. They have a Vet in the store as well as Pets for sale. The staff are very friendly and helpful with every issue you might have. The place is very clean for a pet store with live animals walking in and out.

The first thing that impressed me was the cleanliness and organization of the store. The aisles were well-maintained and stocked with a wide variety of pet supplies, toys, and accessories. It was clear that the shop took great care in ensuring the comfort and well-being of the animals they housed.