Water Merlins Swim School

My child has had an amazing experience with swimming lessons here. The instructors are not only skilled but also incredibly patient and nurturing. They have a remarkable ability to connect with kids, making each lesson not only educational but also a fun and enjoyable experience. My child looked forward to every lesson because of the caring and friendly instructors. I've witnessed incredible growth in my child's swimming abilities and confidence in the water here than her precious swimming lesson. From gaining confidence in the water to learning important safety skills, I feel reassured that my child is in capable hands.

I'm not one to post negative reviews but I really am appalled by the shockingly bad customer service I have in the way of emails.I sent my first enquiry for my two daughters at the beginning of march.Since then I have had to send emails asking for replies, I had to ask 3 times for the prices, I had to confirm their details more than once. For me to still have to prompt for a reply.I confirmed the best days for us several times and I am still waiting for a reply since 16th March.This is absolutely not good enough and I will absolutely be taking my business elsewhere.

‘Heather’ and ‘Hollie’ are both very rude and have no idea about customer service.I have had to complain to both the school and awarding body about their so-called ‘teaching’, they humiliate and ridicule kids, pick favourites and have some downright dangerous practices.

Lessons and swim staff are really good but the administration of the place is a shambles. Uncommunicative, impossible to get through to, and don't follow through on promises. We're in the ridiculous position of actually wanting the kids to continue going (the time/place is convenient) but unable to actually get hold of anyone capable of making it happen.

Instructors seem OK but communication is awful. You can never get through to them and they won't let you know when they need to cancel lessons. I cut a holiday short to get back for the kids lessons this evening and only found out they were cancelled when we turned up. Their reason was someone had been sick in the pool - fair enough, but it happened this morning and a quick email to everyone wouldn't have been too hard for most people. They just don't want to do that because then they would have to refund everyone and they're probably assuming a lot of people are away on holiday.

Our daughter takes swimming lessons there, and has been for a few years.She seems to enjoy it and the staff are fun and friendly. She is also progressing steadily through the swimming levels, and is now safe in water.Works for us and will use them as long as our daughter needs.