Directline Flights

Lost e mails of the 5 flights . The staff could not have been more helpful. Fantastic

Awful, was trying to book and web site kept crashing. I filled out to the point of pressing confirm booking and was on the phone double checking with the rest of the party that I was on the same flight when the site crashed again. Next thing I was sent a confirmation saying I had booked it so I called up to cancel 2 minutes later and they said it's £55 to cancel. What a theiving bunch.

I was very pleased with the excellent service I received from Sara at the Customer Service Team she dealt with my enquiry extremely efficiently

I am at the end of my tether now. I really need to contact ceo of this company to help me but I cannot find any way of doing this. They have my money £521 but I have no flight. All I want to do is book. There are now 11 emails between myself and customer services each one giving me no information. I am now getting no emails at all. Please can anyone help me.

Absolutely no way of cancelling a flight without paying a fee even if you call up immediatly and say its been done by mistake. Only interestd in the money not the customer.

I noticed that my books Ryanair flights for 14 July depart and 16 July return were both booked for the 16th when the confirmation came through. I called the number on the booking to make a change and was put through to Directline flights. Sara could not have been more helpful. She assured me that it was clearly not my fault that it had happened and that there would be no cancellation fees as a result. She rebooked me onto the Sunday 14th flight without any trouble and I received new confirmation from Ryanair with the correct dates.

I am an OAP and my son in Law arranged for flights for our family to go to Cyprus.This was in February.A few days ago I had a bit of a flap on I could not find any record of our flights on my computer.All I had was our holiday dates not even the airline to say I and my wife were stressed is an understatement. I thought oh well all this time later what can I do.I then decided to send an e mail with my name and e mail address telling direct line flights the problem I had. I could not believe it within 10 minutes of sending my e mail I had a reply with flights time airport everything I had been worried about. The young lady that sent all the information back to me was so nice even asking if there was anything else she could help me with.I was over the moon and no more stick from her indoors about looseing everything.Thanks again to Michell for making an old man very happy. I will sing your praises for ever and will definitely be back to use direct line flights again.

Huge thanks to Caroline, absolutely wonderful customer care service - a complete professional - Thank you once again!

Tried to book a flight on line but there was a problem with the online booking system. Was asked to phone a number and got through straight away to a very helpful gentleman called Rich Airey. Very polite and efficient and had the booking completed within minutes. Highly recommend

Always use them. Get the best deals. Always accessible if any queries too. No overseas calls or language barriers. Easy. A*.