Boots Hearingcare Pontprennau

Excellent service thanks

Very good aftercare

The staff great but hate going into the place as the furniture scruffy with dirty hand marks on the chairs. I had to sanitise my hands to go in and sit on their dirty chairs!!!!. My mother a 91 lady being told the toilet unavailable for her to use is pathetic and shows NO respect for the customers who pay the not cheap prices. So to reiterate staff great Nadia so good with mum and very helpful but i hated the reception not a professional look for the company.

Friendly staff and good service offered here. Get your hearing checked out folks

Very professional, extremely helpful.

Great welcoming staff and very professional. Congratulations and thank you for a super visit.

Called without appointment hoping for help with minor technical problem in hearing aid. Very helpful and pleasant audiologist sorted it out straight away.

Lack of communication and competence from Boots Hearingcare.My order should have arrived in 1 to 2 weeks from the date of my appointment on 2nd February. I chased four times on week 3 & 4 for an update. This included two phone calls and one email to the Customer Care Team, in which I never received a response/ follow-up. And a visit to the centre, in which they were unable to advise where my order was.I contacted the Customer Care Team twice on 3rd March and was informed by the same advisor:1) To contact another company (ACS) for a refund, to which I was met with a very confused and somewhat unhelpful individual, who advised that they did not have my order and as they had not taken payment from myself, could not issue a refund.2) That I could book in for another impression – which isn’t an option considering the lack of communication and competence from Boots Hearingcare!3) That Cyncoed Medical Centre had in fact raised a ticket yesterday for a refund to be issued however, no one from Boots Hearingcare had made contact to inform me that my order had essentially been cancelled and that a refund was on its way!4) That Cyncoed Medical Centre were investigating the missing order with the courier.5) That I could contract the courier company myself to chase my missing order, in which they would provide me the contact details for.I sent a letter of complaint via email the same day (3rd March). I spoke to the Customer Care team on 8th March and was advised that they had only received the batch of complaints for the 2nd March, and anticipated that mine would be in the following batched received the following day (9th March).I was also advised during this call, that the refund that had been requested by the Cyncoed branch on 2nd March had not been processed correctly therefore, this had to be re-done whilst I was on the call, meaning the wait 7 - 10 working days to receive my money was postponed by another 5 days due to the incompetence.

Professionally run, the staff are friendly and helpful. Look fwd to next appointment.