Salon 16

Called this morning asking for a fringe cut as I had a horrible haircut in town yesterday, booked me in a couple hours after and saved the day! Thank you ladies x

Was clear on the phone when booking the appointment that it was for my Grandmother. Checked pricelist on their webpage. Charged my Gran normal price not OAP price because it wasn't the right day (we could have been Informed?) and then informed prices on their website were wrong. My gran was otherwise happy with the styling but felt disappointed that they were not clearer with the pricing.

I had the worst hair cut in my life and went to Salon 16 after to see if someone could fix it. Lisa evaluated my hair and reassured me it could be fixed. She made special accommodations for me by coming in an hour early the next day and I’m so happy for what she did for me. She went above and beyond. Hope her excellent skills and customer service is recognised by her employer. Will recommend her to anyone and I will never go anywhere else again.

This is my normal hairdresser and have been going here years now. Love the ladies in here who make you feel welcome and have a lovely chat. Never had any issues!

Went to Salon 16 yesterday for highlights for the first time as well as a cut. The staff were very friendly helping me to achieve my desired look. Thank you, I'm really pleased with my new hair and will definitely be back!

I love this salon. Lisa is fab, she is so friendly and down to earth and she always makes my hair look and feel beautiful. We always have a jolly good giggle and to me this makes my experience all the better. I met Tina yesterday - lovely lady and she has a wicked sense of humour! I won't go anywhere else to get my locks done now. Thank you! X

My partner trusted Salon 16 to colour her hair properly. She was looking to darken her hair colour, but instead they bleached her hair, making it lighter, and in the process killed her natural hair. She was absolutely devastated and appalled. She’s since stopped using them and has found a new salon. She will never go back there, and I don’t blame her. I wouldn’t want her, or anyone, going there is that is how they treat customers. They showed no remorse for their actions. Disgraceful salon!

Just been to this Salon for a 3rd time & so pleased again with my hair. I had half a head of highlights and a cut & finish. Staff are friendly & prices very reasonable. I'll definitely be returning.

First time for my wife and daughter at Salon 16 and it was absolute disaster!We called before hand to get advice and a quote. £17 for a trim for my daughter who is 4 and my wife was £30 for a wash and dry haircut.My daughter was first and her hair was washed, cut and blow dried which was not asked for nor advised over the phone. £17 went up £25 for the use of a hair dryer which we didn't ask for and my daughter's hair doesn't even look great.My wife was next and didn't get hair washed but they straightened her hair before cutting it which doesn't even look like it's been cut. The reason for straightening it was to find out how much she can cut" and she had over 30 years experience. My wife's hair was already straightened beforehand and anyone with "30 years experience" must of been able to spot that. Very sad to use a service not asked for to get additional £8. It's not the money but the principle that a quote should be honoured.When I came to ask the receptionist and give some feedback