GotRentalCars UK

Complicit in scamming people out of their money. Addcar in Sofia (avoid at all costs) ensured my credit card would not work so we had no choice but to take out a direct agreement. Meanwhile, Addcar attempt to pocked the fee from BSP/GoRentalCar. BSP Auto/GoRentalCar will not refund the full amount, presumably hoping their customers will get bored and not chase a full refund. Complicit with scammers, save yourself time and stress and just book your rental car elsewhere.

DO NOT USE - Took £1570 and haven’t refunded me when booking was cancelled within 8 months of travel and within free cancellation period! Have raised with bank - I promise you, you will regret using them if you need to cancel your booking. Think they are going bust!!

Don't use this company.I rented a car to pick up in Florida and payed in full before departure. On return to England I found I had been charged again. I contacted gotcatrentals for a refund and they said they needed to investigate. I have sent them all the paperwork but two weeks later I am still being fobbed off by there staff and as it stands I am over £700 out of pocket. They say they have contacted the car supplier but haven't had a response I have had two responses from them in this time. This company is a disgrace and cannot be trusted.

We were very happy with the service from them as we booked a vehicle in France.Initially we booked a 9 seater but they rang us the following day to say they were unable to find one. So instead we booked 7 seater which they fulfilled with Europcar.I rang them three times to ask questions - they answered the phone twice and for the third call they did not answer but called me back the next day. All questions were answered satisfactorily.The car was exactly as expected and provided at a good price.It's a shame some have had bad experience with this company. We had very bad experience with another company in France so were hesitant about not booking directly through a large rental agency but they were absolutely fine and we would use them again.

Booked USA - San Francisco - San Diego (7/2003). Everything included in the rental including one way fee. Initially we paid £800 but later found it cheaper for £500 so we cancelled which was very easy to do and we got refund within 14 days but l rebooked for cheaper price with them and that was smooth too. So free cancellation and saved £300.Car rental company initially charged us the deposit but it was refunded. I am so pleased with Go Rental Cars UK that l booked my Gran Canaries car hire for January 2024 with them.

5/5 - Was in a bit of a muddle with a delayed flight and unsure whether the rental place would be open. They rebooked me on the day to a different car hire company and saved the day! Big thanks!

We booked a car rental well in advance of our holidays. On arrival, the rental company Delpaso charged us 322Euro extra as we didn't have a EU license. GoRentalCars condition simply said European license required which we presented. I don't think they made sufficient efforts to resolve the issue and offered us to pay and claim or cancel the booking (which wasn't an option).

Absolutely awful service, my flight was delayed and I advised GotRental as I could not get hold of Budget. I was told it was not a problem and they would be open still. When I arrived the rental company was closed, the website said the company was based at the airport, this is not the case, its 3k away. I was stuck 110k from my destination and no car, no buses. I had to rent another car from another company. I was charged a £50 cancellation fee! I was lied to by the company, information on the website was false. When I asked why I was told it would be OK to collect later, the customer service said there's a note

I had to cancel my rental which was quick and easy. I was informed I would be refunded. I am now nearly 3 months on and still chasing to get my refund, no one responds to emails and it has taken several phone calls to get any response. They ignore emails and the customer service team seem to have no way of doing anything, or they are just well managed to rebuff every request politely. Having checked their address on google earth it is clear they must be scammers as the address is a physiotherapists house? AVOID they are scammers at worst, or just totally ignorant at best

Have used twice and had very good experiences. First for a ski trip to Italy, March 2023 and second for a 3 week trip to the USA, July 2023. Very good experience with 1. Avis/Maggiore in Italy (Milan Malpensa), pretty slick, no messing around trying to upsell upgrades" etc. 2. Dollar at Los Angeles Airport LAX