Monkey Puzzle Otley Day Nursery & Preschool

We had our son in Monkey Puzzle Otley, West Yorkshire for a year and although it was good for his development and the majority of staff were caring, one of the new starters and both of the managers communication was not acceptable and we have been appalled by the treatment we have received numerous times. The correspondence between ourselves and the staff was ridiculous to be mild, we had a lot of indifference and were frankly worried for our child's wellbeing at times. They purely want your money and any request for some kind of flexibility was met with derision.The app message portal was overwhelming with their constant notification and messages but we were never told any useful information e.g. tax-free child care of which we missed out on for 6 months etc. To cap it all off our son became seriously ill with hospital treatment and we had been told by doctors to remove him from nursery for the minimum of 5 weeks and potentially for months, we requested a pause period" and in response to this we were kicked off the parent app and after a struggle to find a channel of communication it turned out his place had been cancelled

The best nursery! Wonderful staff! My daughter is looking forward to the next day of Monkey Puzzle. She speaks Ukrainian, but their nice girls managed to find common language with her and make her happy with other kids! Awesome place for bringing up kids!

The staff are lovely and have made a great bond with my 2 children! We have experienced each of the rooms now and everyone is always amazing, my children love going here which tells me they are happy, well cared for and entertained! They always get involved in the community holding collections and going for trips around which is lovely also. Loads of great learning experiences which I’ve not had from other nursery settings such as learning of different cultures where they have themed interactive weeks etc and learning about the environment encouraging children to look after the planet which is fantastic! 10/10 can’t fault them!

All of the staff at Monkey Puzzle Otley are so lovely! They made my return to work an easy transition for both my daughter and I. Nothing is too much to ask and they go above and beyond to accommodate your child. The open-plan, bright setting is fun and enables all of the children to do so many different things in the same room and all of the activities they do are exciting and educational. You can also be sure your child will be eating well while they are there, the menu is amazing! We are really glad we chose Monkey Puzzle Otley!

Fantastic care from all the staff. My child loves going to nursery and they put on lots of great activities. Would highly recommend

This nursery has fantastic facilities which includes a fabulous secure play area. The staff are really friendly. Great location next to the Dr's surgery in Otley and they also stay open longer than other nurseries which is definitely a bonus if you are out at work all day.

As Otis grandparents we are very pleased with his contribution in all the interesting projects. Please to meet the staff and seeing the premises where the children spend their day.

Brilliant nursery that cares alot about the kids and their understanding of the world around them. Highly recommend to local parents.

All the staff are amazing at this nursery. My little boy absolutely loves going into the nursery and all the staff take good care of him. He's always telling us of how much of a good day he's had each day. The staff are are always finding new things to do with the kids, from arts and crafts to going out into the local community and the local parks. Keep up the great work Monkey puzzle!

I'm so happy with the care my daughter received over the last 3 years at Monkey Puzzle. The staff are wonderful, I can't thank them enough for all of their kindness and hard work ensuring my child was always safe and happy. My little girl loved going to nursery and came home with a huge smile everyday. We will miss you all very much.