Royal Mail Delivery Office

Had no mail delivered for nearly 4 weeks waiting on important letters from hospital and bank. Don't think I've even seen a postman or van in my area awful service. So after weeks with no mail I walk through my door to 6 letters on floor and not one for me or even have my address 2 of them had a completely different postcode then they tried to deliver my parcel and said couldn't deliver it so I re-directed it to my local post office had email from royal mail confirming it to find that the post man still trying to deliver it to my house they really are jobsworth.

Their delivery service is soo poorWhenever I order something from online the delivery guy/woman will lie to put on a update system that they tried to deliver but was unattempted and put it on a system that I missed my delivery which is not true I’m always home whenever I knew my parcel will be delivering …this ain’t fair at all meanwhile I got a doorbell whenever Evri company has to deliver my parcel they always press my doorbell to come for it …royal mail doesn’t put any red book if it’s truly that the delivery person missed you for your parcel ..it makes the collection soo stressful …something needs to be done about this…it’s not once or twice…because I hardly write negative review but this must be enough! How can a delivery person lies all the time? It really buffles me ..u don’t ring doorbell! U don’t put red card as well and u just update it on a system that the person missed it whiles in the day whole day waiting for my parcel smh .

There is nothing Royal about this mail. My wife had her right to stay and we waited for her BRP card to arrive after waiting days they never delivered so we visited twice only to be told they lost it. The lady then told me to get another one like I have a direct line to the home office and to get another knocked up. This place is a joke and judging by the reviews I'm not the only one to be messed around. Come on guys I know the Queen passed away but did you guys die with her??

So they've changed their open times but haven't updated them on the delivery cards? You're telling me not a single person has noticed this and they continue to drop these off not realising it? Great job.Also, how the hell is anyone supposed to pick up parcels if they work full time with these open hours? What a joke.

Would give a 0 star if i could! Waited 4 days for a parcel to be delivered. Despite being in and not hearing a knock on my door (I feel the postman/woman couldn’t be bothered to walk up the stairs due to being a block of flats) I went to the Royal Mail delivery office to collect my parcel at 10.30am to find their hours have no changed to 8am-10am and 4pm-6pm despite this not being on the blank card which they left. At 5pm I returned to be faced with the most rudest stink attitude staff member I have ever had to deal with on a customer service desk ! Kept walking off from me whilst speaking and kept pointing to a sign about trying not to explain anything ! After asking for the manger she said ‘no’ and asking for a complaints form stating ‘no’. Clearly couldn’t be bothered to do her job and had no interest in being there. Still did not get my parcel as I didn’t have a ‘hard copy’ of ID despite having scanned copies on my phone of both my driving licence and passport ! Make it very difficult to collect your parcels with a stink attitude given also !

Unfortunately I have had a rough time with this specific sorting office, my main issues are with Royal Mail , I live in a apartment where a concierge is on hand 24/7 to collect parcels, thankfully I was tracking my parcel on the app to know it’s whereabouts, over the course of 48 hours on the days allocated on my app for my parcel to be delivered a Royal Mail Driver did not even attempt to visit my apartment building on both days and no red card was given to me to find my nearest collection point. I was extremely disappointed as these clothes were ordered in plenty of time for my holiday, when I had looked on the app and rang customer service they said this specific office had my parcel. The opening times were shocking 8-10am and 4-6pm which makes it very difficult if you are working! I visited firstly with my passport on my mobile phone, which I later understood was not valid, I immediately returned home with my physical valid uk passport and bank card as the lady requested, upon returning she said my valid passport ID wasn’t enough as well as my bank card, she said I needed a letter with my address on I was disappointed as I could not return again the same day because of the opening hours, and the next day my flight was at 10am in Birmingham. I now understand that proof of my address was not needed, the lady was extremely difficult and cold , I took several trips to the office to be denied something that could have been resolved. Unfortunately I could not collect the clothes I ordered to my home address and bring them with me on my holiday. I am very disappointed with how I was treated.

Royal Mail delivery men have failed to deliver my parcel 5 times now because I wasn't in" when I was. They DON'T knock the door and vanish after 10 seconds. Catching them is like catching pokemon except HARDER. I practically am waiting at the door & watching the cameras yet they NEVER EVER DELIVER THE PARCEL. I wish I could choose the courier because then I would never choose Royal Mail again. Worst service on Planet Earth."

Had multiple issues with delivery, packages and letters going missing after having been delivered to the wrong address. On attending the post office, staff are unhelpful and generally rude. Not to mention long waits with only one counter open, although more than one member of staff present. Needs improvement.

Had a card through the door for non delivery 11th december, stating opening times were 6:30 - 19:30 to collect from the delivery office.. So let the rush hour traffic go and got there at 11am to find it closed with new opening times from JULY of 8-10am and 4-6pm. This is ridiculous. Why are the cards times so out of date and why are the times during g the busiest traffic times around the cities roads.