Prestige Pet Services

Please be warned about the service level from Bethany at Prestige Pet Services. We have been very patient clients - please note this review is to safeguard other pet owners and I take no pleasure of reporting such poor service. We placed our trust in Bethany to complete a 2-3 times a week regular dog walking session as well as live in dog sitter on two occasions during annual leave. Bethany seems to be very polite and charming however unfortunately her honesty and dog welfare has been at the lowest level on a number of occasions. We understand that that no matter the role or industry there will be issues due to human error at some point (we're all human) however the issues continued despite our efforts with communication. Bethany has been booked for walks and she forgets to turn up which have meant that our dog has been left from 8am to 5pm which has been incredibly stressful in itself. Today Bethany lost our dog (not easily done with a bulldog that doesn't move very fast) Bethany did not call myself or my husband to let us know. Hours later we received a call from a vets 30 minutes drive away to advise that she had been found unharmed but distressed due to the heat. My husband called Bethany as he still couldn't quite believe it was our dog. Bethany still at this stage did not tell my husband that she had lost our dog in extreme heat hours prior. My husband had to ask her if she'd lost our dog!!! Following my husband collecting and her safe return home I had to request a meeting to find out what had happened only to be told sorry but I have plans. I had to insist she met with me to discuss!! It breaks my heart that someone has no empathy for the stress caused to an animal or the family and offers no update on the incidents at the time, no reasoning or apologies. A big big thank you to the lovely lady that found our little lady and Cotswolds vets for checking her and contacting us at the very earliest opportunity.