Argos Poole Town Centre (Inside Sainsbury's)

We ordered a table and chairs, one of the chairs was damaged on delivery, I contacted Argos via the on line chat, after being transferred to 3 different customer advisers nearly an hour later we was told we had to dismantle the whole table and take it back, I was so annoyed and felt Argos had been so unfair, and a waste of time, I was ready not to EVER shop at Argos again, until was served by ailesha at the Poole store, her customer service was incredible she was brilliant because of her we will be returning to the store, great service and a great asset to Argos.

Able to pick up in store or from on line shopping

The service here is very good. I was impressed. The prices are reasonable. I need to remember that it is here.

Had an unbelievably poor experience at this store last week.Bought an item which I was not happy with. It was £300 and of really poor quality, really slow and with entire areas of operation not working. I went to return it and the shift manager working told me that as it was used I couldn't return it.The manner of this staff member was obnoxious, rude and totally inept. She couldn't explain what Argos definition of used was (item was immaculate but she didn't bother to check), she couldn't explain how I could have checked the quality without starting up the item, couldn't explain how Argos could refuse to meet their legal requirement under the Consumer Rights act and every time I tried to explain the problems with it she kept interrupting me and speaking over me to say that it's used so I can't return it. I left expecting that I'd have to take it to another store and lie about the condition to get my money back.Spoke to Argos customer service who confirmed that I am entitled to a refund based on the problems I'm having and told me to take it to a different store (plus they gave me a voucher as apology for the rubbish service). Took it to a different Argos who accepted the return with no issue. When I mentioned the problems with the Poole store they smiled and gave me a very knowing look. They didn't say anything but their manner makes me think that the bad service at Poole is a known issue.Glad to get my problem sorted, but my god I can't believe how terrible that employee was.

Really poor customer service. Tried to return a faulty smartwatch (connectivity and battery issues) and they said I couldn't because it was second hand". I tried to explain the situation but the manager who I was speaking with kept interrupting me and arguing. My husband had said to them I didn't like the watch as it didn't work properly and they seemed to be on a bit of a mission not to accept it back after that. I was a bit surprised as I visited the store on Saturday to ask about the faults on the watch and they had already told me I could return it so long as I reset it. I'm a bit confused about why I was now unable to.Having worked in retail for years when I was younger I know it can be difficult to deal with returns and possibly they were under pressure not to accept them or something

I bought online and picked up from the Argos store in Sainsbury's Poole. Before I left the house, I checked that Argos would accept electrical goods for recycling. They do so I took my clapped out electrical toothbrush.The Job's Worth who's apparently in charge of the store refused to take the old toothbrush. Unless you have a receipt showing you bought a similar item within 30 days

In and out in 3 minutes, had exactly what I wanted and Sharon was fantastic, couldn't of been any better

argos does not want us to come cooling fan where we wanted to return it less than 20 days from the date of purchase. Argos is explained by the fact that it works, so we cannot return. I do not recommend this shop. The windmill is not working as it should

Easy to pick up. Never busy there