Securenett Security Systems Ltd

Previous to Securenett taking over, the visiting service engineer would test the batteries in the system and only replace when necessary.Securenett as a policy now replace all the batteries every year regardless of condition.These batteries can be purchased on line for about £1 .10 each, but Securenett charge £4.17 + VAT. each.Checking online I find that these batteries need changing every 3 to 5 years on home security systems.I have been advised that should I need a call out for a system failure then that will cost in the region of £200.00. per visitI am not happy with this arrangement and am seriously considering leaving them and looking elsewhere for my home security system.

AVOID!!! This is a fraudulent company. Website disappeared, numbers don’t work. Our business had a break in last night and the alarm did not alert the police or owners. We have been paying money to this company for years for this service and they even came amd serviced the alarm 2 months ago?!!! We are reporting to police and bank immediately

Really friendly customer service, engineer was knowledgeable and professional. Thanks!

Fast, efficient service by both engineers and customer service personnel.

Jenny was extremely helpful and had sent me the file I asked for before I had even finished the phone-call - faster than the speed of light!

This is the worst company for customer service that I have ever come across. Nearly two years of them taking our money yet constantly refusing to sort out the problem. Promise after promise to return our calls and never fulfilling their promises. I now have no choice but to contact Trading standards and to find another company.

waste of timeI have been waiting for an annual service for over 2 months and they keep changing it.Amy the manager is a total waste of time as she is always in meetings or having lunch or breakfast or in meetings about lunch and breakfast and will not ever call you back.they will however send you an invoice very quickly without doing any work and chase you constantly for payment.