KAL Leisure Centres

Shame there are not public swims during the holidays everyday.The only option is the splash park, which for 1 adult and 1 four year old cost me 18 pounds . The splash park was elbow to elbow rammed and not very fun at all.The smaller pool and large lane pool (half lanes) in the back should be open as an option at all times for bigger families that probably can't affor the extortionate prices that is the splash park. And for people who don't want slides and just simply want an area to swim with a child.

Signed up for 12 month membership when it opened last year. big mistake. It was ok for first couple of months. Then every time I went in there were a number of pieces of equipment out of order. Lockers with dirty clothes left in them. Toilets and shower areas filthy. The actual gym equipment dirty, used plasters left on equipment. The equipment that wasn't out of order, you couldn't get on, and I wasn't going at peak times. So I haven't been for the last 6 months due to so many issues. One of the main issues was they employ young kids who don't want to be there, and who are too busy making eyes and flirting with each other.

The KAL customer service staff are smug, condescending waste of space who love to talk down to you and refuse to listen to anything. The way they handle financially struggling customers is appalling and they should be ashamed of how they speak to them. But they aren’t because they think they are above you. Even though they work in a call centre!!!

Shocking treatment of their customers. Avoid this place at all costs. There are much better fitness places in Huddersfield to go to.

KAL is the most ridiculous service anyone could ever join! I am unfortunately stuck with them because of yearly contractNo customer serviceNo respectthretening emails once in a while without apology when u think the issue is solved already!

Absolutely appalling customer service at the Contact Centre. Called to discuss my son's junior membership and both my partner and I were spoken to like we were stupid, in such a patronising manner! I called this out as well as pointing out that the process being discussed was flawed and I would like to speak to someone about this to feedback a potential need for change. Donna was being quite rude and I told her to be careful. She said she was going to hang up on me. I questioned this and stated I had not been abusive so what reason did she have to hang up on me. I then asked to speak to a manager.. she refused and said it wasn't possible to put me through to a manager. I confirmed I know it is possible as it has been done before.. she hung up on me.I called back to complain and Donna answered again (lucky me). I asked to speak to a manager and was told I have to email. I stated I wish to make a complaint and would like to know the name of the person who handled my previous call. She said that was me." I asked why she had hung up on me and she stated she "wasn't going to discuss this." I asked again and she said she "was being advised to hang up." I asked why someone else was listening to call and for the name of that person. She said noone else was listening so I questioned how she could be encouraged to hang up if noone else could hear the call. She hung up on me again

This is by no means a reflection on any centre staff they have been brilliant.However the contact centre are shocking. Refuse to listen or discuss anything.

Absolutely disgusting. Do not book with them.I made a booking online and I made a mistake with the dates but their sessions are not transferable and you can't get a refund. So basically they robbed me of my money for a mistake when I wanted to go on the day I booked it not the next day. Disgusting.Avoid.

Struggled to cancel membership…My wife wanted to cancel her membership after 12 months and 12 payments. She asked how to do it at the local leisure centre and they said online via a webform message (which she did there and then with the help of a member of staff). She then cancelled the direct debit after the 12th payment was taken. Today she rang them to check that it had all gone through OK and they said that they hadn't received the message and that she would have to set up a new direct debit today, because they couldn't cancel the membership if an active direct debit wasn't in place. They said that today was the last day that they could do this and if she didn't do it they would try and take the money and it would fail because of the cancelled direct debit. They added that penalty charges would then be added to the account. They also said that the webform was not a valid way to cancel membership (even though on their website it is the only way mentioned under All you need to know about memberships" - "Cancellation"). They said that as per their terms and conditions you have to email them and this is the only way to cancel. My wife asked to speak with a manager and this request was refused