City Plumbing

Brilliant staff, good service would recommend!

I visited the Burton on Trent showroom and was greeted by Chris the showroom manager. He helped us from start to finish and ensured everything was spot on. He made the journey customer focused and his knowledge of the products, options, approach to the buying process was outstanding, I would highly recommend Chris and City Plumbing in Burton to everyone.

Excellent service!

Unpleasant Experience at City Plumb Branch - Manager's Attitude Needs ImprovementI recently had an unfortunate experience at the City Plumb branch located on Derby Road While I've been a customer of City Plumb for a while, my recent visit left me deeply disappointed and uncomfortable due to the attitude of the branch manager.The manager's behavior was consistently short, cutting, and intimidating. It's important to feel welcome and valued as a customer, but this was far from the case during my visit. His language was curt and dismissive, making me feel as if I were an inconvenience rather than a paying customer.A friendly and respectful attitude is crucial in any customer service role, and unfortunately, this manager fell far short of the mark. His critical demeanor made it clear that my concerns were not a priority, and I felt unwelcome throughout my entire interaction.As a customer, I believe that a positive shopping experience includes not only quality products but also respectful and courteous service. It is my hope that City Plumb takes this feedback seriously and addresses the behavior of this particular manager to ensure that other customers do not have to endure a similarly unpleasant experience.In conclusion, my recent visit to City Plumb's Burton branch was marred by the manager's short and intimidating attitude. I sincerely hope that the management takes steps to improve customer service in this branch and ensure that all customers are treated with the respect and courtesy they deserve.

Bought our new bathroom suite with the help from Chris and Erin at Burton branch of city plumbing. They were brilliant and went above and beyond with helping us make the right choices with very knowlegeable advice. Can't recommend them highly enough.

The two gents who work there brilliant and so accommodateing n helpfull

During lockdown 2020, online click and collect service operates as it should. Collection is safe, quick and efficient.Everything I needed in stock, and at the right price. You guys keep me working through all this, thanks so much!

Brilliant services went above and beyond to me with my problem

Wonderful counter staff & Chris the showroom manager has a great product knowledge & attention to detail

For me, Andy, the manager at the Derby branch of City Plumbing, wore the Yellow Jersey" in terms of providing the best customer-centric service.However