YO! York

Excellent service, even though it was starting to get busy with lunch time rush, staff were very helpful and friendly. Food is no longer collect from the conveyor due to covid, but order via a QR code, even though the app wasn't working properly, order went through and made fresh to order. Highly recommended!

Service was incredibly slow, the staff walked around like they had no clue how to waiter a restaurant. Had to ask 3 times to get the drinks we ordered/miso, and waited about 25 minutes before we were even given our drinks, or told that the one I ordered was not available. We booked a table and it took them 10 minutes to even clear one that was available. When we left 1 hour 20 minutes later all of the other people in the restaurant were gone, and not a single table had been cleared or cleaned up (approx 20 tables) even though people had left over 45 minutes prior. At one point a waiter was aimlessly walking about the kitchen, with no hair net or PPE on, and kept disappearing every ten minutes. When we told them that service was incredibly slow they said that they were very busy - they were not - and the restaurant was only half full during the time we were there. The people who sat behind us left because service was so slow that they had not received anything - not even their drinks within 30 minutes of being seated. Food was ok but the head chef should not be telling the wait staff what to do every ten minutes. Restaurant was dirty and tables were sticky.

We are big Yo Sushi fans so stopped for a brief midweek lunch. Seated straight away by friendly staff and it was not busy throughout our stay. The food was good, probably not quite up to scratch of other branches I would say but enjoyed it nonetheless.The overall cleanliness of the restaurant could be improved. There was food on the belt, tables often left uncleared and a large amount of the back corner used as office/storage. Staplers/office supplies on the belt tables and boxes/drink bottles along the back wall. The baby change/disabled loo could have done with a good scrub too.We would go back given our love for the brand but would like to see the cleanliness/tidiness of this branch improving to that seen in other branches. Staff were lovely though!

Beautiful food made fresh to order.We went on a busy day just after the lunch rush so some items were not available, which is understandable, but the waiter was pretty slow, tables were not cleared, and I think he was under a lot of pressure. Despite this we loved our food and it wouldn't deter us from going back to YO!

Yo's sushi is always spot on! Thank you for having so many vegan options! :) The plant power box was amazing! The customer service was also great, Saturday 8th July at 4pm :)

I recently visited YO! Sushi and overall had a positive experience. The staff played a significant role in setting the tone for our visit, and I must say, they were all remarkably friendly. The gentleman who seated us and engaged in conversation at the outset created a warm and welcoming atmosphere, kicking off our dining experience on a positive note.The culinary aspect, a crucial factor in any restaurant, did not disappoint. The food, as always, was delightful. Although we had to order all our plates instead of relying on the conveyor belt, it proved to be a minor adjustment and didn't hinder our enjoyment of the meal.However, a recurring issue surfaced with our drink orders. For both of them, our drinks failed to arrive, and by the time we had finished our meal, we were still without them. Fortunately, the staff demonstrated commendable customer service when we brought it to their attention. We opted to have the drinks removed from the bill, a request they accommodated without hesitation. It's worth noting that this wasn't an isolated incident for me; the same hiccup occurred during my previous visit, indicating a consistent problem in their beverage service.Despite this hiccup, I would still classify this YO! Sushi as a decent establishment. The friendly and accommodating staff, coupled with the consistently tasty food, outweigh the issue with drink service. The fact that the staff handled the situation gracefully by promptly removing the charges from our bill reflects positively on the overall customer experience. Despite the occasional glitch in the beverage department, I am inclined to return, confident that the positives of the dining experience will once again outweigh the minor inconveniences.

Seats were dirty when we were brought to our table. Only one member of staff present for some reason but it was almost empty so there’s no excuse really.Ordered tap water and it arrived in a murky plastic container with two scratched up dirty plastic cups, the water was warm so we didn’t drink it.Despite being almost empty, it still took 20-30 minutes for some sashimi starter to arrive.Ordered the spicy seafood ramen and it arrived late with half the ingredients missing? It looked nothing like the picture on the menu. The broth was a different colour, too much broth like a giant bowl of soup with nothing inside it, 2 prawns were chopped up and thrown in and sunk to the bottom to look like there’s more. They ran out of eggs so no boiled egg on top (my favourite part) no bokchoy, no seaweed. Barely any noodles either. It was extremely disappointing and if they didn’t have the ingredients or time to make it properly and not randomly improvise then they should have came up and told us or offered a discount? They still had all the intention of charging us full price for that disaster. I shouldn’t have to ask why my ramen is missing all its ingredients it’s highly embarrassing!The soy sauce pot was black stained and dirty, if this was washed regular it wouldn’t be stained that much, I had to pre clean it with a tissue in my bag.The prawn crackers we ordered came on the tiniest plate I’ve ever seen, there were around 4-5 crackers on this plate? Why so little? And the pot of sweet chilli sauce it arrived in was not like the image either, it arrived in a tiny plastic shot glass, too small to actually dip the cracker in. Between me and my partner we had two small crackers each! Waste of money.Toilet seat was broken and hanging off its hinges, toilet dirty.Untrained staff dealt with the situation badly and had the nerve to appear angry and stressed when I said no to the tipping request whilst I was paying?Very upset with this restaurant and I will not be returning again. I advise you to go somewhere more professional if you want good food with your partner for the evening, I recommend Ipfu sushi in York, always a nice experience there :)

Vile, vile 'restaurant'. Filthy, overpriced and the food is unpleasant. Hard to fathom people queuing for this place when there's an authentic, value for money independent sushi spot five minutes walk away.Hellish, I'll let the disgusting photos speak for themselves. (I include the picture of the running tap as that was running when we went in and was still running an hour later when we left... the unnecessary environmental damage from wasting water like this is just offensive).

Really fantastic restaurant and atmosphere. This Yo! Sushi still operates a bit like pre-covid Yo! where you can pick and choose dishes from the belt or additionally order other dishes from the menu online. The waitress was super friendly and polite. Overall, a fab experience and delicious food!

Amazing food with amazing staff! Hot plates are delicious especially if they are made by the Head Chef which certainly knows her food. Wonderful place. Definitely coming back here soon! Despite of some of the previous reviews, all staff are working very hard to please the customers. Whilst I was here, the place was buzzing, have to hand it to all of them, staff, that are trying their best to accommodate everyone. Would give more than five stars if there were. Keep up with the great work!