In-Time Watch & Jewellery Repairs

Absolutely amazing service today by Matt. He was so helpful and knowledgable. He went through how he was going to get my jewellery repaired. His polite manner put me at ease. My whole family go to in-time to see Matt as he’s always been so professional and helpful.

Excellent friendly, professional service from the lovely Hannah and Matt. I had a problem with obtaining the right size watch strap for my Rotary watch and my small wrist. Thanks to their advice and expertise I now have my watch back and looking like new. Thank you.

Fab service done within an hour and fairly priced watch repair :)

Excellent service also freindly informative staff. All at a great price . Ladies Sekio watch new battery and pressure tested to 30 meters depth. All done within an hour and half. Fantastic service can't recommend them enough.

I went there to get the pearl on my bracelet fixed as it broke whilst at work and they repaired it super quick and my bracelet looks as good as new if not better. The service was lovely, the lady was really kind and was super helpful she did an amazing job at the repair, you would never tell it was ever broken. If you’re looking for a reliable trustworthy repair service this is the place to go, everyone is super lovely and welcoming would highly recommend I would happily go back there again. Definitely the best service to go to in Colchester!!! Thank you In Time repairs I’m really satisfied with my bracelet ;)

Shocking and rude customer service. I was accused of non payment because I hadn’t brought my proof of payment with me when I was collecting my item, which you pay for pre-repair. I was told there was no evidence of payment on their system. Just as I was about to evidence payment via my mobile banking, miraculously he found my receipt for payment and agreed I had paid. No apologies were given. Matt was patronising and argumentative throughout. At this point I was too angry to speak and as I took my item away he sarcastically said ‘have a lovely day, merry Christmas’. The absolute cheek of it. I work in customer service and would never speak to or treat a customer in this way. The fact he was completely in the wrong made it all the worse. I’ve been a repeat customer in the past with no issues but I won’t be returning again. Disgusting!

Fantastic service -many thanks to Matt, Hannah and Jen. I had an issue with a bracelet and they could not have been more helpful. They were very efficient and friendly and resolved the issue. I would highly recommend and wouldn’t go anywhere else! Thank you so much I really appreciate what you all did.

I took a watch in this morning (10/12/23) as I needed the back refitting after I had changed the battery and despite my best efforts could not get it back on. The very helpful lady stopped what she was doing and immediately sorted the problem and as a very kind gesture of goodwill said no charge. I would definitely recommend and next time will have my batteries changed by them

Received a 5* customer experience from Matt within the Colchester branch. He was professional and managed to fix my watch there and then which I was so impressed with. Would highly recommend and will be using this service and recommend my friends to use going forward.