Atlantic Data

Utterly atrocious. Utility of this company's service may be compared to a piece of plastic in the Atlantic Ocean. SRA, please take note

I used this company and was made to believe that I would receive a reply within 5 days. use a third party to do the work so you can’t actually talk to the company doing your verification of any university certificates.When I made a complaint and asked for a refund I was refused a refund, when I then made it clear that if I don’t receive a refund or get verification on my degree I will be escalating this matter I was then told to “stop using threatening language”. I did not swear, shout, interrupt or act short the person I was talking to. It was a total shock to be told that I was using threats. This coming after two weeks of no replies correspondence and another week after that of no update until I phoned today.I literally feel like I’ve been robbed and will never ever use this company again. Stay away.

Helpful and polite on the phone. Thank you once again.

Good people and nice place to work

Be careful...they want you to pay up front for services and then refuse to provide back up paperwork. Will never use them again.

Absolutely terrible service. Questionable why the SRA awarded them the contract in the first instance. Significant delays with a simple degree validation check. Informed over the phone that nobody in this department takes calls and asked to email for an update. The email address provided is non-responsive, and I've received absolutely no response (not even so much as an acknowledgement) despite sending several emails over a considerable period of time. On the multiple occasions I've tried to reach out over the phone I've simply been informed that they are working through a backlog and they couldn't give any indication on timescales. The turnaround aim for the check was 5 working days. Nearly a month on this is yet to be completed (due to no fault of my university I might add). Very poor service but even worse communication.

Highly recommend, Very helpful , thanks again

Helpfull and polite on the phone, got everything sorted

I had a query about a problem with the DBS application form and was referred to Atlantic Data customer service. The number turned out to be a costly premium rate number. It might have been worth the cost if the person (no name given) I spoke to wasn't entirely disinterested, offhand and unhelpful.

This is probably one of the worst companies out there! Don’t answer their phones, don’t respond to emails! Why is this company doing DBS when they can’t even respond to calls and emails! Why even have a third partyDoing DBS when you can go directly to the barring services! Complete joke of a company! All the while students are being threatened they’d be kicked off the degree course due to this company’s incompetence!