Lindsay and Gilmour Pharmacy - Balerno

I only gave a star so I could say this,there are eight woman,girls, in a small pharmacy clambering over each other trying to work, they had me waiting 53 minutes, now I have had to go to a new pharmacy as well as others have done, since it changed and all the new youngsters have came in it has turned into a joke I do not believe all of them have the proper training no apologies treating a patient with mental health the way they do No way should there be 9/8 woman in a tiny pharmacy working? u there is more in that pharmacy than there is inn the big boots up town no joke

Very helpful and efficient.

Since this pharmacy changed hands the service has not been as good, I will say things have improved so much.

This place won't answer the phone!!!!!!!!!!!!?

Utterly dishonest. Pharmacist is running a scam on NHS where branded products are prescribed - costing the NHS a premium and the pharmacist here Jennifer grieve registration no 2077211 dispenses cheap generic rubbish. This was confirmed by another branch of Lindsey and Gilmour who stated if a branded product is stated on a prescription it must be dispensed. Totally criminal screwing people out of their required medication. Disgusting. I witnessed a customer being dressed down by this person and told they must prescribe what’s stated on the prescription yet refused a few minutes later to prescribe what was stated on my prescription. Avoid and report!

They have lockets and staff are right friendly

Very friendly staff always helpful

5 days after my prescription was issued my wife was told it wasn’t quite ready yet come back later, two days later at 0930 the shop was closed due to unforeseen circumstances although there was staff working, next day I was told they are just getting it ready for me, after 10min I was told it wasn’t in stock and to contact my GP again. I understand things aren’t always in stock but why weren’t they aware of this on day 5 and not on day 8 ? Bad customer service

Good chemist friendly staff

Telephoned the Balerno Pharmacy and got a rude, unhelpful and at times aggressive member of staff. Complained to the head office well over a week ago was told that I would receive a call back. Chased this up several days later and again promised a call back. Well over a week now and no return call. This is the second incident resulting in a complaint, all down to staff attitude and service (or lack thereof). I see another review talking about excessive numbers of staff all chatting and yet you wait a long time for service or prescription despite it being ordered days in advance. Still await a reply from Lindsay and Gilmore head office. Avoid at all costs.