Red Chilli Restaurant

Very disappointing, stubborn and short-sighted customer service.I ordered a takeaway by phone on Sunday night. There is a 2 for 1 offer. I ordered 4 curries, 2 with rice, 2 with naans. As the offer was 'buy one, get the cheaper one free, I assumed I wouldn't need to make two phone calls and that sense would prevail on which curries would be taken off the bill. This was not the case, when I arrived to pick up my order, at which point I asked which had been removed.I explained that (for the sake of this review, let's call the most expensive dish, A, the next most expensive B and so on to D) the cheapest (D) and third cheapest (B) should be removed and not the two cheapest (D and C). My reasoning being, that I could have made two phone calls, the first to order dishes A and B, where he would have taken off B and a second call to order C and D, where he would have taken off D. Because I ordered all 4 together, he chose which two to take off, C and D. The difference between these was almost £5, so a significant amount.I asked that the difference be taken off the bill, he refused. I asked that the order be cancelled and re-made, he refused. I told him that it was my first time to the restaurant and that for the sake of £5, this curry restaurant would leave a sour taste and that I would choose to go elsewhere in future. He didn't care and stubbornly refused to change the bill.Needless to say, I won't be returning, which is a shame considering our household does enjoy a curry and have one all last every couple of weeks. As this was a £40 order, that would total potentially £1,040/year, lost for the sake of a £5 difference.In contrast, when I went to Moghul a couple of weeks earlier, the father of the business hand delivered my order personally and welcomed me to the area, noticing that I was a new customer. We went back there again and the service was second to none. I came away from there feeling that it's businesses like that which make towns like Burley in Wharfedale the welcoming communities they are.

The food was excellent and the best chicken tika bhuna I've had in ages. Service was good but no surprise as the restaurant wasn't busy which is a shame because it deserves to be.

went today dined in had the special offer they have for a starter main and side fot so cheap like I think it was 11.95 and left me full

the food was authentic delicious. the service was amazing making sure I was good checking on me overall really good restaurant

Came here on Wednesday got a lovely filling meal for only £11.95 paying cash. I would definitely recommend coming here

Just picked up a takeaway from red chili on the Sunday buy one get one free, food is very tasty with good portion size. The deal is so cheap it is almost a giveaway I highly recommend you try it out.

Excellent food and wonderful kind and friendly service. The daal especially was excellent!

We ate here last night as a very large party around 36 of us.The food was absolutely delicious. The meat was so tender. I had masala fish for starter followed by lamb masala and chapattis. My daugters had king prawns to start and my husband had sheesh kebab .All ingredients were so fresh. Best curry I've had for a long time. Service was great and price was even better 2 courses for £11.95Absolutely brilliant little place. Staff were lovely. We will be returning.