Royal Mail Delivery Office Tamworth

For some reason only known to them, they are holding two parcels. Also they are medical items as well. Basically they are useless. I would ring, if there was a direct number

Very helpful. My parcel had been delivered to the wrong house. The Royal Mail couldn't give me details due to data protection, but they did go out of their way to get my parcel back & delivered it to my door very, very quickly.

Paid £9 for delivery before 1 with the specific instruction of calling my phone when at my address. Postman did not do this which caused me to miss my delivery and get rescheduled tomorrow. Waste of oxygen

For the second time in a month I have had a message on my tracker app to say 'tried to deliver no access' Everytime i get a message to say delivering today I make sure I am in.There is no card left from the post man/women in my post box either, Bring back our regular postmen, we certainly are not getting a good service now.Sorry, I will not use Royal mail in the future if this continues.Kathy Tomkinson

Totally useless service. Mail delivered to wrong addresses, three letters and two parcels, the collections desk said to complain over the phone, they cant help. No sympathy and twice now i have had to report lost items and each time it took me 32 to 50 minutes to get answered listening to that useless auto message about not being upset with staff. They are either too few or too busy with complaints.. Such a poor service now-days and the joke is they want better conditions and pay.. wish i could get even a 2% annual pay rise better than the 0 we have to expect.I wish they would do their job correctly.

Wish they had parcel box drop off

Had a great postman, called Dan, used to give him tip at Christmas always had a chat with him, a real help to the community, an asset to the royal mail, for whatever reason he was taken of my round and we now have a guy that would rather take things back to the sorting office than deliver them, you can see him laughing on the ring doorbell (because he knows it inconveniences people) the difference between the two employees is like knight and day! How he can turn a pleasant guy happy with the service to an angry fella who just wants his post is beyond me? I know there are constraints in every job but surely it isn't just one postman at this sorting office that can go above and beyond his job role? Takes such a lot to wind me upGood luck if this is your new gold standard of postman? Put dan back on the Belgrave round as the fella who is on at the minute is about as helpful as cancer!

What an awful place, staff are useless, no manners at all !!! parking is disgusting - why have an office if hardly ever open to collect

I have never, never and I emphasise NEVER in my 32 year- long life experienced worst service than the one provided by Royal Mail Tamworth, to a point where if I see them coming up as only delivery option I cancel my purchases. The stuff working on desk are super rude and inconsistent in the way of picking customers queries. For example I might go one time to drop a return, and really depends whoever is on shift at the moment accepting to process my return, or redirecting me to my local post office with explanation they couldn't take parcels and process returns eventhough labels and everything are already attached to the actual packages. Postmen never bother to knock on the door or leave the red slip card for that matter. It has been numerous times when I would see them through the window chasing them down the street. Some other comments suggest they have might be understaffed or underpaid, but in the whole honesty if I pay £3+ for my postage that's more like HR problem than a customer problem and I don't have to spend my time chasing postmen or going back and forth with their customer service.