EE

I was expecting to pick up my new phone as I was told that it would be there after paying my deposit when I arrived I was told that it was not there and it may come in on todays delivery then was told to wait for the manger to see me and waiting on him to finish with the customer that he was serving I was there for 10 minutes to be told that my phone has not arrived I then waited on the manger to come out from the back room to assist me on what was happening I had paid a deposit for the new x fold 3 with the classic watch silver all the staff stayed in the backroom for a further 5 minutes trying to find out what was happening.I was then told it would take two weeks to arriveSorry not happy about this.As I am loyal customers to EE and have been for many years since it was OrangeAnd always gone in to pick up my phone when I was given a date to collect it.It was left with just being told two weeks may earlier.

Best place to get a phone really helpful staff

Staff were friendly, knowledgeable and patient! I would highly recommend this shop if looking for a phone.

Oh what a waste of time, the young staff were of little help except to sell me a new phone. Had to go home & phone customer services to get sim activated & get phone up n running for my Mum. Will visit a different store if I have any questions in the future.

Thanks Callum. Great service see you in 4 year's!

I came in because my phone screen was cracked. When I went into store, everyone was busy but they invited me to sit and wait until someone was free. Once someone was free to help, they did everything they could to help. They didn't have the parts needed to fix my screen, so they called the nearest store that would be able to fix my phone to see how much it would cost and if they had the parts. At all times i was kept up to date on what they were doing and they checked to see exactly what was wrong and needed to be fixed.Unfortunately the other store didn't have the parts but they of other places that might be able to as well as ee stores closer to my home would be able to help. They handed everything quickly and efficiently and I really felt like they knew what they were talking about and felt reassured.

Really poor customer service from this store.Assistant kept telling us what we wanted was impossible yet we managed to get an EE eSIM 2 years ago on PAYG and EE customer service have again TWICE told us to just go in store to get a QR code. Even the manager, Clyde, came stomping out of the back office saying it was impossible. It’s most definitely not, you just couldn’t be bothered to try. Off to GiffGaff who actually know what they’re doing!(YOU NEED TO GET YOURSELVES ON A COUPLE OF TRAINING COURSES - ONE ON WHAT SERVICES EE ACTUALLY PROVIDE AND ONE ON CUSTOMER SERVICE)

Had another fab experience in the folkestone EE shop today.Im a dinosaur when it comes to technology but Blake knows his stuff and totally helped me out,they are always really friendly in there and nothing is to much trouble for them. Will always pop over there to sort our phones out.Well done ✔

Took 5 days to sort out changing from O2 to EE when told at first would be 'next day' ...had to go to shop 3 times

Got a new phone this week after 4 years. Didn't know what I wanted or best deal to cover all my devices. Blake Pender the senior sales assistant was amazing. He was there to help and not just to make a sale . He made me feel comfortable with his advice and his choices. A very knowledgeable guy. Also his colleague was as helpful to others alongside me . I'm very pleased and will be back . Thankyou